IT Assistant

1 day ago

Shah Alam, Malaysia LUCKY FROZEN SDN BHD Full time

**Key Responsibilities**:
**Technical Support**:

- Provide first-line support for hardware, software, and network-related issues.
- Troubleshoot and resolve IT problems promptly to minimize downtime.

**System Maintenance**:

- Perform routine maintenance of IT equipment, including computers, printers, and servers.
- Update and patch software to ensure system security and efficiency.

**Network Management**:

- Assist in managing the company’s LAN, WAN, and internet connectivity.
- Monitor network performance and address connectivity issues.

**Inventory Management**:

- Maintain an updated inventory of IT equipment and software licenses.
- Coordinate with vendors for procurement and repair services.

**User Training and Documentation**:

- Train employees on the use of new software or systems.
- Create and maintain IT documentation, including user guides and procedures.

**Data Security**:

- Support data backup and recovery processes.
- Ensure compliance with IT security policies and protocols.

**Qualifications**:

- Diploma or degree in Information Technology, Computer Science, or a related field.
- Proven experience in IT support or a similar role.
- Proficiency in operating systems (Windows/MIS), MS Office, and network troubleshooting.
- Familiarity with ERP systems and database management is a plus.
- Strong problem-solving and organizational skills.
- Excellent communication and interpersonal abilities.
- Experience in logistic, warehouse, FMGC company is a plus

**Job Types**: Full-time, Permanent

Pay: RM1,800.00 - RM3,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person

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