Housekeeping Coordinator

1 week ago

Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

**Summary**

**Administrative & Reporting**
- Serve as the primary point of contact for all housekeeping-related communications, coordinating with the floor supervisor, public area supervisor, and other necessary departments.
- Update room status in the hotel's property management system (PMS) based on reports from floor supervisors.
- Prepare and maintain various departmental reports, including monthly reports for supplies, laundry, dry cleaning, and other miscellaneous items.
- Handle lost and found procedures and inquiries.
- Maintain a detailed logbook of daily activities, events, and special instructions during both morning and afternoon shifts.
- Manage a good filing system for all departmental documents.

**Team & Staff Management**
- Assist in human resources functions for the department by preparing the staff duty roster, monitoring attendance, and tracking leaves.
- Maintain and update employee records, including punch cards and attendance registers, and report to the Executive Housekeeper or HR personnel.
- Monitor staff discipline and attitude, reporting any issues to management for appropriate action.
- Attend meetings and briefings with supervisors and housekeeping personnel.

**Inventory & Supply Management**
- Maintain an accurate inventory of cleaning supplies, equipment, and linens.
- Control the issuance of supplies and equipment to employees as needed.
- Requisition cleaning materials and guest supplies, controlling usage based on hotel occupancy.

**Guest & Inter-Departmental Coordination**
- Establish work priorities and coordinate with the maintenance department for repairs and room defects, following up until completion.
- Respond to guest requests and complaints promptly, and follow up with concerned departments to ensure resolution.
- Relay special instructions from guests to the appropriate floor supervisors and attendants, and ensure the tasks are completed.
- Coordinate with the Front Office and other hotel departments to ensure seamless operations and guest satisfaction.
- Schedule and oversee pest control services to ensure they are carried out as planned.
- Perform any other additional duties and responsibilities as requested by management.

Pay: RM1,700.00 - RM1,900.00 per month

**Benefits**:

- Maternity leave
- Meal provided
- Parental leave

**Language**:

- Bahasa (preferred)
- English (preferred)

Work Location: In person

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