Sales Support Specialist Up to Rm5,000 Perai, Penang

**About the company**:
Our clients is a global manufacturer of precision components for molds and dies, serving industries like automotive, electronics, and medical devices. With a global network of manufacturing and sales bases across Asia and the United States, they provide high-quality standard and custom components such as ejector pins, guideposts, and die parts. The company emphasizes innovation, quality manufacturing, and close collaboration with customers to meet demanding production needs. 

Driven by its core values Challenge, Innovation, and Honesty, they continue to grow as a trusted partner in the global manufacturing supply chain. 

**About the role**:
As a **Sales Support Specialist (Relationship-focused)**, you will play a key role in ensuring the smooth flow of sales operations and customer interactions. Acting as a bridge between clients and internal teams, you will transform customer needs into successful outcomes through clear communication, accurate documentation, and timely execution.

This role is ideal for individuals who thrive in a fast-paced environment, have strong attention to detail, and enjoy building positive relationships. By supporting sales activities, streamlining processes, and maintaining high service standards, you will directly contribute to customer satisfaction and the growth of the business.

**Responsibilities**:

- **Sales Contract & Compliance Oversight**:Safeguard the integrity of every transaction by ensuring sales contracts, technical specifications, and delivery conditions are met without compromise.
- **Customer Relationship & Communication**:Foster long-term partnerships by delivering responsive support, resolving issues promptly, and aligning order fulfillment with evolving customer needs and expectations.
- **Cross-Functional Coordination**:Collaborate seamlessly with production, planning, logistics, and external partners to ensure drawings, orders, and deliveries are executed flawlessly and on schedule.
- **Customer Feedback & Complaint Management**:Champion customer satisfaction by conducting annual surveys, maintaining a structured complaints register, and driving resolution processes that enhance service quality and customer loyalty.
- **System & Data Accuracy**:Leverage the NetSuite platform to maintain accurate, real-time records of enquiries, orders, and customer interactions, enabling transparency, traceability, and data-driven decisions.

**Requirements**:

- Possess a minimum of SPM, STPM, Diploma, or Degree in Business Studies, Administration, Management, or a related field.
- Strong interpersonal and communication skills, with the ability to interact effectively at all levels.
- Proficient in English, Mandarin, and Bahasa Malaysia (Japanese or German is an added advantage).
- Ability to coordinate sales activities, conduct market research, and support events when required.
- Independent, resourceful, and able to perform well under pressure in a fast-paced environment.

**What You’ll Get**:

- Competitive base salary with attractive commission structure rewarding your sales performance and got additional allowances. 
- A supportive and professional work environment built on teamwork, innovation, and honesty.
- Opportunities for career growth, training, and development within a global organization.
- Exposure to international business practices and collaboration across Asia and the United States.

**EA License: JTKSM1333**

**Job Types**: Full-time, Permanent, Fresh graduate

Pay: RM3,000.00 - RM5,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person