Sales Order Management Analyst

4 days ago

Kuala Lumpur, Malaysia EVO Business Counsulting Full time

Title: Sales Order Management Analyst (Korean)

Contract: 12 Months

Location: Kuala Lumpur

A Sales Order Management Analyst is responsible for accurately processing and managing customer orders from the point of sale through fulfillment, ensuring timely delivery by collaborating with sales, logistics, and warehouse teams, while maintaining detailed order records and resolving any customer inquiries regarding order status and potential issues.

A Sales Order Management Analyst is responsible for accurately processing and managing customer orders from the point of sale through fulfillment, ensuring timely delivery by collaborating with sales, logistics, and warehouse teams, while maintaining detailed order records and resolving any customer inquiries regarding order status and potential issues.

**Key Responsibilities**:

- Order Processing: Receive and review customer orders, verifying accuracy of pricing, quantities, and delivery details.
- Enter orders into the company's CRM or ERP system, ensuring proper data entry and adherence to company policies.
- Identify and address any potential order discrepancies or issues, communicating with sales representatives as needed.
- Order Tracking and Communication: Monitor order status throughout the fulfillment process, updating customers on delivery timelines and any changes.
- Communicate with warehouse and shipping teams to ensure timely order processing and dispatch.
- Respond to customer inquiries regarding order status, tracking information, and potential delays.
- Issue Resolution: Investigate and resolve order-related issues such as backorders, incorrect items, or shipping errors.
- Coordinate with relevant departments to address customer concerns and find solutions.
- Reporting and Analysis: Generate reports on order metrics like sales trends, delivery times, and backorder rates.
- Analyze data to identify areas for improvement and propose process optimization strategies.
- Compliance and Documentation: Ensure all order documentation is accurate and compliant with company policies and regulations.
- Maintain detailed order records and logs in the CRM system.

**Must have**:

- Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets.
- Knowledge of industry-specific sales processes and best practices.
- Strong attention to detail and accuracy in data entry.
- Excellent communication and interpersonal skills to interact with customers and internal teams.
- Proficiency in CRM and ERP systems.
- Understanding of basic supply chain logistics and order fulfillment processes.
- Ability to prioritize tasks and manage multiple orders simultaneously.
- Problem-solving skills to address customer concerns and resolve order issues.
- Previous experience in a customer service or sales support role, ideally within an order management function.
- Knowledge of inventory management and order fulfillment processes.

**Good to have**:

- Ability to establish strong client relationship.
- Ability to manage multiple stakeholders.
- Adaptable and flexible.
- Collaboration and interpersonal skills.
- Problem-solving skills.

**Job Type**: Contract
Contract length: 12 months

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Early shift
- Monday to Friday
- Night shift
- Rotational shift

**Language**:

- Korean (preferred)

Work Location: In person

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