Responsibilities and Duties

▪To effectively manage the Service Desk by ensuring all Incidents or Service Request tickets are promptly attended, resolved, or assigned.

▪To monitor and maintain SLA, follow up outstanding tickets with customers or within internal support teams.

▪Ensure all issues/problems/escalations are resolve in a timely manner. ▪Record events and problems and their resolution in logs.

▪Managing and compilation of all data and report. Ensuring all incidents, solutions and processes is accurately recorded.

▪Pass on any feedback or suggestions by customers to the appropriate internal team.

▪Identify and suggest possible improvement on procedures.

Requirement

▪ Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.

▪ At least 1-2 years of experience with proven experience as service desk / helpdesk technician or relevant role. Fresh Graduate is welcome to apply.

▪ Familiar with service desk or helpdesk tools and systems.

▪ Able to work in 24/7 shifts. (9am-6pm / 3pm-12am / 12am-9am shift)

▪ Willing to work on weekends and public holiday.

**Job Type**: Part-time

Pay: RM1,500.00 - RM2,000.00 per month

Expected hours: No less than 25 per week

Schedule:

- Rotational shift