Dental Nurse/ Dental Assistant

Job Title**:Dental Nurse Cum Receptionist**

Job Duties:
1. To perform high quality dental nursing while assisting the dentist in a safe and effective manner in accordance with the ‘Code of Ethics’.

2. Perform oral prophylaxis to patients under Dentist’s supervision.

3. Chart and update patients records on the computer as necessary and assist the dentists in completion of records.

4. Assist in the correct procedure for dental radiography.

5. Educates patients by giving oral hygiene, plaque control, and postoperative instructions.

6. Set-up and prepare the surgery/dental room for the type of patient and treatment planned before the start of each session.

7. Prepare the necessary materials and instruments.

8. Provide clinical assistance to the dentists while treating the patient.

9. Take all reasonable methods to ensure patient comfort.

10. Communicate appropriately and sensitively with patients who may be fearful, vulnerable, have sensitive concerns or have special needs i.e. physical and learning difficulties, elderly, deaf, blind or for who English is not their first language.

11. Continually interpret the needs of the patients and dentists, deal with them promptly and efficiently.

12. Undertake necessary start up and end of day tests, keeping all necessary recordings accordingly

13. Clean and sterilize all equipment/instruments and working surfaces to the required standards at the end of each session, including the sterilization room.

14. Ensure safe disposal of sharps and clinical waste.

15. To make certain that an efficient link with the dental laboratory is upheld to prevent delays in the dispatch and receipt of work.

16. To maintain safe and clean working environment by complying with procedures, rules, and regulations.

17. To comply with Health & Safety guidelines at all times, including when taking x-rays, disposing of sharps and clinical waste, emergency procedures and fire drill.

18. To comply with all dental ethical guidelines including all rules on confidentiality, Data Protection and Safeguarding Protection

19. To maintain dental supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies.

20. To conserves dental resources by using equipment and supplies as needed to accomplish job results.

21. To ensure operation of dental equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting.

22. Malfunctions; to call for repairs; maintaining equipment inventories; evaluating new equipment and techniques.

23. Maintain a professional look at all times, in line with company uniform and PPE Polices

24. To maintain and increase competence in nursing skills by actively following a program of Continuous Professional Development (CPD)

25. To carry out any other duties requested by the employer to ensure that patients receive a high-quality patient care. To be flexible with duties to ensure the smooth running of the practice.

26. To perform other clerical duties related to operation if required

27. To establish and maintain productive working relationships with all members of the team

28. Answer the telephone in a courteous and professional manner

29. Replying to daily customer’s enquiries

30. Able to serves customers by greeting, welcoming, and directing them appropriately

31. Receive and convey messages in writing, verbally and electronically

32. Make appointments for patients

33. Bill patients make invoices and receive payments

34. Support and undertake banking-related procedures

35. Fax, scan and file documents

36. Prepare documents for mail-out

37. Open, stamp appropriately and distribute incoming mail.

38. Type documents as required with a high level of accuracy

39. Place orders for stationery

40. Work with other healthcare professionals, such as physiotherapists, GPs and nurses

41. Keep up to date with new techniques and technologies available for assisting customer's enquiries

42. Be responsible and accountable

43. Be caring, compassionate and professional at all times

44. Able to practice cleanliness by keeping the reception area and all areas in the centre tidy

**Requirements**:
1. Have outstanding communication, interpersonal, customer service, and organizational skills.

2. Associate's or bachelor's degree in a related field.

3. Prior experience as a receptionist or in a related field.

4. Consistent, professional dress, and manner.

5. Excellent written and verbal communication skills.

7. Team-work skills to collaborate with other healthcare professionals, such as physiotherapists, GPs and nurses

8. Problem-solving ability

9. Ability to work independently, following company requirements

10. Ability to work under pressure and manage your time effectively

**Working hours**:
Monday to Sunday 8:00 to 21:00; Actual working hour is 8 hours per day (1-hour break)

Day off: eight days