Retail Advisor- Greentown
1 week ago
Position: Retail Advisor
Contract: 12 months (extendable based on performance)
Location: Greentown, Ipoh
**Responsibilities**:
- Proactive in approaching customers, ask questions to identify customer needs, sell / cross sell / up sell the relevant product and solution, introduce digital apps according to customer needs
- Handles all inquiries, customer complaints, disputes etc accurately and efficiently, in a professional and friendly manner, aligned with processes and guidelines. Follow up with customers where necessary and close the loop timely.
- Be customer focused and go extra mile for customers.
- Comply to stores SOPP and Way of Work.
- Ensure proper reconciliation of sales and cash at end of day daily, so that there is no lost, fraud or abuse
- Be a part in making sure store is at tip top condition, neat and tidy, displays are in good condition and to highlight to Store Head if there is anything not working well
**Requirements**:
- Sales oriented person
- Have related experienced in retail
- Digital savvy with working knowledge of mobile and digital apps
- Experience in a retail environment will be an advantage
- Patient and comfortable dealing with irate or challenging customers
- Must be able to work on weekend, long hours and public holiday
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM1,800.00 - RM2,200.00 per month
**Benefits**:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Commission pay
- Overtime pay
Application Question(s):
- Are you fine working on weekend and public holidays?
**Experience**:
- Retail sales: 1 year (preferred)
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