Preflight Executive

2 weeks ago

Sepang, Malaysia AirAsia Full time

1) Responsible in handling Preflight tasks, such as scheduled and Adhoc retimes and cancellations notifications, eliminating double bookings, notifying guests on balance owing bookings and removing hold and declined bookings 2) Handle on Swap Aircraft following Allocation received and manage on notification /overbooking 3) To take incoming enquiries, complaints and questions from Stations who have reach the Preflight team via : Group chat, telephone etc 4) To audit notification from automation system and proceed manual notification. 5) To use agreed guidelines or procedures, to attempt to resolve the guest’s queries or concern in a professional manner 6) To work to agreed productivity and targets set by the Management Team 7) To escalate any unresolved issues which cannot be completed within the agreed procedures to Superior 8) To proactively suggest areas of improvement to Superior 9) To ensure Preflight agents are fully trained or aware / informed in response to handle any Adhoc tasks or procedural changes

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.

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