Cloud Networking, Principal

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
- As pioneering innovators for over 100 years, we’re now transforming our organisation to be faster, simpler and more connected. Because we want to be even better equipped to develop digital solutions and experiences that help more people live Healthier, Longer, Better Lives._
- To get there, we need people with _tech/digital/analytics_ expertise and passion to help develop positive, sustainable change through digitally enhanced experiences that will impact the lives of millions of people and create a healthier future for everyone._

If you believe in developing a better tomorrow, read on.

About the Role

Responsible for planning, designing, procuring, monitoring, maintaining, supporting, and administering the enterprise network system to ensure service availability for business functions, users, distribution partners, and customers.

Oversee the Local and Wide Area Network (LAN/WAN) infrastructure and Azure Cloud networking, ensuring continuous performance monitoring to minimize system downtime and maintain service reliability. Ensure the security and protection of all network systems to prevent unauthorized access and breaches. Responsible for the backup and recovery processes, and for continuously enhancing and improving network performance and service availability.

Roles and Responsibilities:
A. Manage, Maintain, Stabilize, and Enhance/Transform Network

Ensure relevant guidelines, procedures, and initiatives are in place to perform responsibilities effectively:
- Ensure the company’s network system is consistently operational and available.- Collaborate with service providers to plan, design, implement, and support WAN, LAN (Data Centre, HQ & Branch), and AIA-subscribed Azure Cloud network systems in accordance with established standards and guidelines.- Manage network-related projects and perform tasks that support overall network operations.- Prepare technical proposals for new equipment and conduct technical and financial reviews of business cases.- Monitor and maintain daily network operations.- Provide support, technical assistance, advice, and risk analysis for network and telecommunication initiatives.-
- Manage AIA Wi-Fi and LAN infrastructure for AIA Bhd. and its branches.- Ensure network operations comply with AIA policies.- Oversee outsourced network vendors.- Provide advisory support to Level 1 (L1) teams and deliver Level 2 (L2) and/or Level 3 (L3) support in collaboration with service principals.- Troubleshoot network connectivity issues and advise on NAT entries and firewall rule modifications to enable connectivity.- Provide network configuration support and document technical requirements.- Coordinate required changes with other network and firewall teams.- Support Cloud Architects in delivering operations and migration services aligned with business and technical requirements.- Report on current infrastructure status and plan for future capacity and usage.- Configure and support backbone connections via Azure ExpressRoute.- Use approved tools to verify and respond to events from network monitoring systems and Web Application Firewall.- Troubleshoot and identify root causes of network issues.- Perform system updates, patches, and configuration changes.- Map network layouts and configure systems according to user environments.- Monitor utilization, performance, and availability of cloud network infrastructure, extranet links, and SD-WAN.- Identify and resolve network problems, including disaster recovery operations and participation in 24/7 on-call rotations to ensure continuous support.- Ensure all network configurations comply with AIA’s standard policies.

B. Risk Management and Business Continuity Planning- Liaise with telecommunication and network providers for support, disaster recovery requirements, and service management.- Provide support and oversight for network security policies, including guidance, approval submissions, and implementation.

C. Other Responsibilities- Undertake additional tasks and responsibilities as delegated by the Senior Manager, in alignment with evolving business needs.- Provide network-related support and expertise for business initiatives, ensuring alignment with technical and operational requirements.

Minimum Job Requirements:
- Bachelor’s degree in a technology-related field, or extensive experience in a large-scale networking environment equivalent to a bachelor’s degree. The duration and relevance of experience will be determined at the discretion of the employer.- Professional certifications such as CCNA, CCNP, or CCIE are advantageous.- Minimum of 10 years’ experience in an enterprise network environment across multiple platforms, in a similar capacity.- Strong working knowledge of network structured cabling, routing protocols, and TCP/IP technologies.- Proficient in using enterprise network monitoring tools and analyzing network traffic.-