Customer Relation Officer

1 week ago

Petaling Jaya, Malaysia Savills (KL) Sdn Bhd Full time

As Customer Relationship Officer (CRO), you will be the first point of contact for visitors to the building. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including operating the Visitor Management Systems (VMS) to register visitors and assign passes, managing deliveries and redirecting phone calls. Ultimately, a CRO’s duties and responsibilities are to ensure the front desk welcomes guests positively and executes all administrative tasks to the highest quality standards.

**Responsibilities**:

- Greet and welcome guests/visitors as soon as they arrive at the concierge counter
- Direct visitors to the appropriate floor and office by registering visitors and assigning passes using the VMS
- Answer, screen and forward incoming phone calls
- Ensure concierge counter is tidy and presentable, with all necessary stationery and material (e.g., pens, forms and brochures)
- Receive, sort and distribute daily mail/deliveries
- Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook)
- Arrange internal and external transportations for grab/taxi for VVIP and guests, etc.
- Perform other clerical receptionist duties such as filing, photocopying, etc.
- Perform all other ad hoc tasks assigned by the line manager.

Requirement:

- SPM or Diploma in any relevant field
- Proven work experience as a Receptionist, Front Office Representative, or similar role
- Hands-on experience with Visitor Management Systems (VMS)
- Professional attitude and appearance
- Solid written and verbal communication skills, fluent in English and Bahasa Melayu
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Experience handling VIPs will be an advantage

**Job Type**: Contract

  • Customer Relations Officer

    2 weeks ago

    Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Job description** **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To...

  • Customer Relations Officer

    3 days ago

    Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...

  • Customer Relations Officer

    1 week ago

    Petaling Jaya, Malaysia Peugeot Petaling Jaya Full time

    **Customer Relations Officer (CRO)** To perform general administration, handling customers, and data entry duties. (E.g. answering calls, photocopy, mailing, filing, and data entry) **Responsibilities**: - Answer incoming phone calls and update information - Collect payment from customers - Maintain a systematic filing system - To provide administratively...

  • Customer Relation Officer

    7 days ago

    Petaling Jaya, Malaysia ED'Therapy Full time

    Handle incoming walk-in and online customers, phone calls, appointments and messages (existing customer). - Follow up with the customers to ensure resolution. - Maintaining student/teacher’s schedule. - Strong service knowledge & provide accurate information to customers. - Provide after-sales service to all customer that leads to their higher...

  • Customer Relations Officer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia IKEA Full time 30,000 - 60,000 per year

    GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful stores in the IKEA...

  • Customer Relations Officer

    2 weeks ago

    Petaling Jaya, Selangor, Malaysia Ikano-Retail Full time 40,000 - 60,000 per year

    Company DescriptionGREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful...

  • Customer Relations Officer

    1 day ago

    Petaling Jaya, Malaysia Ikano-Retail Full time

    **Company Description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit...

  • Customer Relations Officer

    1 day ago

    Petaling Jaya, Malaysia IKEA Full time

    **Job ID**: REF3111Q **Date posted**: 04/12/2024 **Company description** The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and...

  • Customer Relations Officer

    1 day ago

    , Jalan PJU /, Mutiara Damansara, Petaling Jaya, Selangor, Malaysia IPC Shopping Centre Full time 30,000 - 60,000 per year

    Company Description GREAT place for shopping, leisure and meetings for my family and friends; with a GOOD MIX of retail offering that making every wishes AFFORDABLE.Located at the heart of the upmarket and affluent Damansara neigbourhood, IPC Shopping Centre attracts a sophisticated customer profile and adjoins IKEA Damansara, one of the most successful...

  • Customer's Relation Service

    1 week ago

    Petaling Jaya, Malaysia GERMAN MOTORS SDN BHD Full time

    **Full Job Description ( Send your resume attached with profile picture will consider)** **Responsibilities**: - Greet and welcome customers with a positive, helpful attitude - Direct customers to the appropriate person/office **Requirements**: - Possess at least a SPM or equivalent - Previous experience in customer service and /or reception role at...