Area Manager
1 week ago
Roles & Responsibilities:
- Oversee the hotel daily operation and managing staffs.
- Resolve issues regarding daily operation, amenities, and policies.
- Report directly to the Management Team, assist Management with overseeing hotel operations.
- Ensure full compliance of hotel standard operating procedures and service standards.
- Monitor and optimise hotel's operation costs, profitability and manage hotel's risks.
- Develop and implement strategies to meet company's objectives such as guest satisfaction, cost management, etc.
- Understanding of Profit & Loss statements and ability to execute impact strategies.
- Provide regular feedback and submit required reports to the management.
- Effective lead and evaluate team members.
- Inspect guests' rooms and public areas for cleanliness.
- Evaluate hotel performance, inspect room regularly and enforce strict operational standard.
- Maximise the utilisation of the staff to achieve optimum standard of service and value for hotel guest and goal.
- Train, cross train, and retain all team members for all shift-related duties and responsibilities.
- Be accountable and take responsibility for all department heads and take ownership of all guests complains.
Requirement:
- SPM/Diploma in Hospitality or Tourism Management.
- At least 1 year or above experience in hospitality industry.
- Ability to train, supervise and motivate a small team.
- Multilingual ability is a plus (Mandarin, Malay, English).
- Good at delegating tasks, creating duty rosters and setting performance standards.
Pay: RM3,000.00 - RM3,500.00 per month
**Benefits**:
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Early shift
- Evening shift
- Holidays
- Monday to Friday
- Night shift
- Weekend jobs
Supplemental Pay:
- Commission pay
- Overtime pay
Work Location: In person
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