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HR Employee Services Manager

3 weeks ago

Penang, Malaysia Jabil Full time

At Jabil we strive to make ANYTHING POSSIBLE and EVERYTHING BETTER. With over 260,000 diverse, talented and dedicated employees across 100 locations in 30 countries, our vision is to be the most technologically advanced and trusted manufacturing solutions provider. We combine an unmatched breadth and depth of end-market experience, technical and design capabilities, manufacturing know-how, supply chain insights and global product management expertise to enable success for the world's leading brands. We are driven by a common purpose to make a positive impact for each other, our communities, and the environment.

**JOB SUMMARY**

**ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Support the creation and deployment of the HR shared services strategy in partnership with HR Leaders, HR Centers of Excellence and business stakeholders by playing an active role in the development and execution of Jabil's HR Strategy.
- Maintain and improve Service Delivery operations by tracking trends of incoming inquiries to identify/resolve issues, support continuous improvement and ensure high service levels.
- Own creation, documentation and management of end to end employee lifecycle HR processes including new hire processing, on-boarding, integration and transitions. Ensure that documentation is kept up to date and accurate. Own maintenance of HR Service Catalogue.
- Build and maintain a positive working environment to train and develop the HR Service Delivery team members to foster understanding of broad HR principles, policies, procedures and systems with a high level of customer service focus.
- Demonstrate commitment to customer service: anticipate, meet and exceed customer expectations, solve customer problems quickly and effectively, make customer issues a priority.
- Monitor team interactions with customers and provide coaching to optimize accuracy and efficiency with the employee/manager experience.
- Actively participate in addressing inquiries or requests within the HR case management system serving as a point of escalation for team members to resolve any complex issues utilizing HR and Business expertise.
- Develop effective communication and training materials for the team to ensure team is providing timely, consistent and accurate guidance in accordance with HR policies and practices across the Americas Region. (US and Mexico)
- Ability to handle and maintain discretion and confidentiality in all areas pertaining to employee or company data and proprietary information.
- May perform other duties and responsibilities as assigned.
**MANAGEMENT & SUPERVISORY RESPONSIBILITIES**
- Typically reports to Management. Direct supervisor job title(s) typically include: TBD
- Job is **directly** responsible for managing other employees (e.g., hiring/termination and/or pay decisions, performance management). Job title example(s) of employees directly supervised: TBD
**JOB QUALIFICATIONS**

**KNOWLEDGE REQUIREMENTS**
Takes initiative, fosters innovation, drives for results, communicates effectively, builds relationships at all levels and has experience in a fast-paced, entrepreneurial culture.
- In-depth knowledge of HR policies, operations, and business processes required.
- Working knowledge of federal, state and local regulations as they pertain to HR for Asia.
- Ability to make sound decisions in accordance with corporate and local policies while demonstrating critical thinking, sound judgment and a pragmatic approach to decision making.
- Ability to manage priorities.
- Provides coaching and constructive feedback to team members and partners.
- Exceptional communication skills including effective listening and oral/ written communication.
- Resume that shows steady progression in HR Management.
**EDUCATION & EXPERIENCE REQUIREMENTS**
- Bachelor's degree in Human Resources, Business, or related field required
- Advanced degree, MBA or Masters in HR Management preferred
- Has 6-8 years of blended HR experience as a Business Partner / HR Shared Services Center
- Experience in assessment and selection, HR systems/processes and procedures
- Experience with across the Americas Region (US and Mexico); additional international environment knowledge with another region(s) a plus.
- Bi-lingual, Spanish and English preferred
- Call center experience and knowledge of call service management software preferred
- Human Resources Management Certificate or PHR/SPHR certification
**Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identify, age, disability, genetic information, veteran status, or any other characteristic protected by law.