People & Culture Officer

Change people’s lives and love what you do Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

Our People and Culture team is growing An exciting permanent opportunity exist for a passionate junior HR professional to join our global People and Culture team based in Kuala Lumpur, Malaysia. Reporting to the Director of People Advisory Services, you will be a part of a global people services function.

The Opportunity

Cochlear has an opportunity for a full time People & Culture Officer based in our Malaysia, Kuala Lumpur office. In this role, the successful People & Culture Officer will play a critical role in delivering a positive employee experience and act as the first point of contact for all P&C queries that relate to the employee lifecycle.

Responsibilities include:
- Resolving generalist tier one people and culture queries from employees across the APAC region- Actioning help cases via Workday- Triaging complex queries to wider P&C team- Interpreting policies and processes to provide advice to employees and managers.- Building relationships with stakeholders across all parts of the Cochlear business- Take on challenging projects that will grant exposure to all facets of HR Practice- Create and maintain documents critical to the employee lifecycle.- Supporting the deployment of new people and culture initiatives, processes and programs in close partnership with peers- Always being on the lookout for opportunities to work more effectively and have a greater positive impact in the business.

What makes this opportunity unique?

This role offers a unique opportunity to work within a global people services function, gaining valuable HR experience across the APAC region. You'll engage in diverse HR practices, from handling tier one queries to participating in significant projects, and benefit from mentorship under the Director of People Advisory Services. The position allows you to drive new people and culture initiatives and build strong relationships with stakeholders across Cochlear, fostering both professional growth and innovation.

About You

As we grow our operations, we are looking for people who share our passion for delivering quality hearing solutions to our customers. To add value to Cochlear in this role, you'll be able to demonstrate the following skills and experience:
Essential:
- Existing knowledge working in a HR function supporting with administration, documentation, and HR systems management.- Ability to deliver a high level of customer service.- Ability to interpret policies, processes, and work instruction documentation.- Proficiency in navigating and maintaining data in systems such as an HCM, CRM or case management system, ideally Workday or SuccessFactors- Demonstrate strong written and verbal English communication skills.- Proficiency in the Microsoft Suite of products especially Excel- Display a high degree of accuracy and attention to detail when working with data.- Ability to prioritise and work to tight deadlines.- Ability to work autonomously but use good judgment to escalate matters and work with other stakeholders to resolve queries where appropriate.- Ability to work collaboratively within a team and with other stakeholders in both a regional & global capacity.
- At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. We offer flexible working arrangements, and we understand flexibility is not the same for everyone. We're open to a conversation about what flexibility means for you._

CochlearCareers