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Customer Service

2 weeks ago

Kuala Lumpur, Malaysia Language Talent Solutions Full time

Duties and Responsibilities:

- Update clients on their request status accordingly.
- Promote available products and services to clients.
- Handle client inquiries appropriately and ensure that high-level service is provided.
- Cooperate effectively with other departments as required.
- Contribute to team effort by achieving targeted results.
- Escalate the issue to the appropriate specialist when needed.
- Perform other ad hoc tasks assigned by the manager.

Qualifications required:

- Bachelor’s degree or diploma in business administration or a related field
- Previous experience in Customer Service/ Support is required
- Previous experience within the FX industry will be considered an advantage
- Excellent oral and written skills in the Thai language (Native speaker will be an advantage)
- Good communication skills in English will be considered an advantage
- Strong client-facing and communication skills
- Troubleshooting and multitasking skills
- Customer service orientation
- Able to pay attention to detail
- Self-motivation and reliability

Our offer:

- Competitive and attractive compensation
- Work within a fast-growing and dynamic organization
- Full-time employment
- Hybrid work model
- 17 days of annual leave (AL) during 1st year, 19 AL days after 1st year, 21 AL days after 2 years
- Friendly, positive, and professional team of experts
- Diverse and multicultural environment - Development opportunities - we are expanding

**Job Types**: Full-time, Permanent

**Salary**: RM4,000.00 - RM8,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development

Schedule:

- Rotational shift

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- How much is your salary expectation

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Care Specialist: 1 year (required)

**Language**:

- Thai (required)
- english (required)