IT Executive

**About the Role**:
We are looking for a proactive and customer-oriented **IT Executive** to join our growing team at UBASE Asia. You will play a key role in ensuring the smooth operation of our IT infrastructure by providing hands-on technical support, resolving issues efficiently, and assisting in maintaining secure and high-performing IT systems.

**Key Responsibilities**:

- Troubleshoot and resolve hardware, software, and network-related issues
- Provide remote assistance and guide users through solutions step-by-step
- Escalate complex issues to appropriate IT personnel and follow up to ensure resolution
- Install, configure, and maintain computer systems, software, and peripherals (e.g., printers, VoIP phones)
- Monitor IT systems to ensure performance and security compliance
- Manage user accounts, access rights, and IT permissions
- Document IT incidents, troubleshooting steps, and resolutions accurately
- Support implementation of IT policies and procedures
- Conduct internal training or awareness sessions on IT best practices
- Liaise with external vendors for IT-related purchases or services
- Recommend improvements in IT operations and infrastructure

**What We’re Looking For**:
**Education & Experience**:

- Diploma or Degree in IT, Computer Science, or a related field
- Prior experience in an IT support/help desk environment
- Strong troubleshooting abilities across hardware, software, and networking

**Technical Skills**:

- Familiarity with Windows, macOS, and basic networking concepts
- Experience with remote support tools and ticketing systems
- Basic understanding of cybersecurity best practices

**Soft Skills**:

- Strong problem-solving and analytical thinking
- Excellent communication and interpersonal skills
- Calm, patient, and customer-focused under pressure
- Able to work independently and collaboratively

**Language Requirement**:

- **Must be able to communicate fluently in both English and Mandarin** to client in Taiwan.

**Work Requirements**:

- Willingness to work on shifts, including nights, weekends, and public holidays

**Bonus Qualifications (Not Mandatory)**:

- Certifications such as CompTIA A+, ITIL, Microsoft Certified: Modern Desktop Administrator, or CCNA
- Internship or experience in a BPO or call center environment

**Why Join Us?**

At UBASE Asia, we offer a supportive and dynamic work environment where you can grow your career and expand your skills. If you're passionate about IT and thrive in a fast-paced setting, we’d love to hear from you

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Cell phone reimbursement
- Dental insurance
- Health insurance
- Opportunities for promotion
- Vision insurance

Application Question(s):

- How many years of experience do you have in IT support or a help desk role?
- Have you worked in a shift-based environment before, and are you open to working nights, weekends, and public holidays?
- What is your current notice period?
- What is your expected salary?
- Are you able to speak Mandarin?

Work Location: In person