Customer Service Representative

1 week ago

Johor Bahru, Malaysia Lemonfridge Studio Sdn Bhd Full time

**Job Title**: Customer Service Representative
**Company**: Lemonfridge Studio Sdn Bhd
**Location**: On Site, Menara Zurich Johor Bahru
**Employment Type**: Full-time

**Company Overview**

Lemonfridge Studio Sdn Bhd is the Malaysian arm of Lemonfridge Studio Pte Ltd, a creative and customer-focused agency headquartered in Singapore. We are passionate about delivering quality services and experiences, and we pride ourselves on being innovative, responsive, and customer-centric.

**Job Summary**

**Key Responsibilities**:
**1. Core Service & Support**
- Escalate complex or unresolved issues to relevant departments with clear context and documentation.
- Maintain accurate and detailed records of all customer interactions using internal systems.
- Meet and exceed service KPIs as set by the management team.

**2. Service Recovery & Revenue Conversion**
- Execute timely and empathetic service recovery efforts to regain customer trust and satisfaction.
- Re-engage rejected or unresponsive leads through personalized follow-ups.
- Cross-sell relevant sub-products during service interactions where appropriate.

**3. Operational Flexibility**
- Assist in ad hoc operational tasks to support business needs.
- Undertake special assignments or projects as directed by management.

**Requirements**:

- Minimum SPM or Diploma in any field.
- Minimum 1 year of experience in customer service; fresh graduates with internship experience are welcome to apply.
- Excellent command of **Bahasa Malaysia**, **English**, and **Mandarin/Chinese** (both written and spoken).
- Proficient in Microsoft Office and Google Workspace tools.
- Strong interpersonal skills, with core traits including **patience**, **empathy**, and a **problem-solving mindset**.

**Why Join Us**
- Be part of a dynamic, growing, and regional team.
- Gain experience serving cross-border clients in Malaysia and Singapore.
- Opportunities for professional development and internal growth.

**Job Types**: Full-time, Permanent

Pay: RM3,800.00 - RM4,000.00 per month

**Benefits**:

- Flexible schedule
- Maternity leave
- Parental leave
- Professional development

Schedule:

- Monday to Friday

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer service: 1 year (required)

**Language**:

- Mandarin (required)

Work Location: In person

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