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Service Advisor

3 weeks ago

Johor Bahru, Malaysia EON AUTO MART SDN BHD Full time

Present smart / neat personal appearance. Ensure daily housekeeping at reception area / customer-related facilities and equipment is neat, orderly arranged and clean ensuring readiness for reception daily.
- Ensure customer and vehicle information are accurately updated and every service order is closed immediately after completion of work. Responsible for buiness targets (Sales and Throughput).
- Receive / attend to (internal & external) customer courteously, accept vehicle and assess service / repair needs, estimate and complete information required in service orders. Provide job explanation and obtain customer’s prior approval/ signature before commencing any service / repair needs.
- Perform customer care process from appointment, reception, pre-acceptance inspection, key in customer’s repair needs, monitoring vehicle work progress, conduct final check before delivery, job explanation during delivery, and perform follow-up with customer after three (3) days of service/ repair.
- Ensure all vehicles and relevant documents are completed before time promised. Reconfirm all repairs requested by customers are completed and that vehicle is returned to customer in an excellent condition.
- Follow-up vehicle progress. Contact / liaise with customer on additional work/ estimate / and rescheduled of promised time where necessary.
- Promote the sale of service labor, parts, accessories, and lubricants without overselling and ensure maximum productive hours are sold ensuring minimum idle time.
- Represent customer’s interest / concerns. Look into their service/ repairs needs and sell / promote professional services to customer, build good image of the company and enhance excellent rapport with them.
- Ensure customer retention is maximized and complaints are minimized.
- Process warranty claims daily and ensure the compliance of the claims submission with principal requirement
- To prepare technical report, product quality report supplement on market problems for executive’s attention
- Handle customer’s inquiry in-person, letters / telephone calls. Perform as technical consultant, handle and resolve customer’s complaints at branch level and ensure all customer’s files are updated daily.

Pay: RM1,800.00 - RM2,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Supplemental pay types:

- Commission pay

**Experience**:

- automotive: 1 year (preferred)
- service advisor: 1 year (preferred)