Director, Governance Services(Malaysia, Poland)

Job ID: 37126

Location: Kuala Lumpur, MY

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 28 Aug 2025

**Job Summary**-
- Director of Governance Services will be responsible for driving strategic documentation and initiatives, governance for T&O, setting the frameworks, guidelines, and approach for the Business Planning Manager (BPM) community, and provide governance and quality support for the T&O MT. This role will ensure that our governance practices are robust, consistent, and aligned with industry best practices.**RESPONSIBILITIES**

**Strategy**
- Support the Global Head of T&O Governance and Head of Governance Services to develop relevant strategies/business plans for organisation wide improvements
- Support the T&O strategy for people, vendor, workforce and locations
- Track KPIs for the team
- Execute target operating model and location strategies
- Support the T&O Property footprint, cost optimisation and ways of working including people policies and strategies such as Work From Home
- Support for preparation of various strategy packs for Management
- Manage the overall budgets and headcount targets for T&O Governance on behalf of the Head of Governance Services

**Business**
- Awareness and understanding of the wider business, economic and market environment in which the group operates
- Influences the T&O delivery responses and solutions to critical business problems
- Provide leadership, oversight and active intervention on T&O Management office to ensure effective organisation capabilities, financial management execution of T&O MT agenda for increasing collaboration, effectiveness and capabilities of T&O Governance Team
- Forge deep relationships with T&O business lines to ensure understanding and alignment of T&O strategy
- Drive the development and adoption of common foundation systems, components and services to be used by different businesses/ functions/ geographies
- Maintenance of the T&O Governance Service catalogue and champion our services across T&O
- Partner with the Banks Group Strategy team to ensure alignment between the Group Technology and Operations Strategy and the broader bank’s Group Strategy, ensuring alignment of key pillars and outcomes
- Execute T&O Initiatives for the Global Head of T&O Governance (who is the accountable executive) to ensure proper follow-ups and follow-throughs
- Support the Head of Governance Services in setting frameworks and guidelines for the BPM Community of Practice to foster collaboration and share best practices.
- Execute new change initiatives working with several internal and external stakeholders
- Provide support to prioritise Change and cost out initiatives and conceptualise the framework
- Sustain focus & communication of various initiatives to senior members of the Management team
- Ensure proper visibility and branding of T&O Governance and the broader T&O Business team within and outside the organisation
- Review & refine strategy packs / papers / Exec summaries before review by Global Head of T&O Governance
- Ensure regular/relevant reporting from Governance office
- Communicate relevant messages to specified groups from Governance office
- Support Management for external branding Opportunities for Group Technology and Operations presentations

**Key Responsibilities**

**People & Talent**
- Lead through example and build the appropriate culture and values. Sets appropriate tone and work in collaboration with risk and control partners
- Ensure the provision of ongoing training and development
- Create a motivational and challenging environment which is conducive to creativity and performance with customer centricity in mind

**Risk Management**
- Be the champion for propagating, continuous and active risk mgmt. culture in the team and also creating seamless processes for understanding and managing the risks in T&O Governance
- Stay on top of actions emanating from audit, governance forums and other such bodies to ensure timely and active mgmt. of all such actions
- Ensure a full understanding of the risk and control environment within the T&O Governance organisation
- Ensuring a risk lens is applied to everything we do to ensure the right risk culture within your team and the broader T&O Governance business
- Responsible for identifying, assessing, monitoring, controlling and mitigating risks to the Group, as well as have firm treatment plans for all such risks and delivering on the treatment plans. Also, an awareness and understanding of the main risks facing the Group and the role the individual plays in managing them
- Interpret the Group’s financial information, identify key issues based on this information and put in place appropriate controls and measures
- Ensure a full understanding of the risk and control environment within the T&O Strategy organisation
- Act quickly and decisively when any risk and control weakness becomes apparent and ensure they are addressed within an