Partner Service

2 days ago

Malaysia STAAH Full time

We are a New Zealand owned company that provides online management solutions for various size accommodation providers internationally, such as Hotels, Motels, Resorts, Apartments, B&Bs, Lodges and much more.

You will interact with a wide variety of people in the hospitality industry and have the ability to develop excellent relationships with our clientele to provide a sustainable and mutually beneficial working environment.

**The job - As Partner Service Executive, you will**:

- Be able to set-up new accounts for new clients, train them, familiarize them with the system & take them live on to the system. Provide constant support to the client & be in constant touch with them for any issues being faced by them
- Software Setup and First Level training for New Hotels / Motels
- Providing Product support to existing Hotel Clients
- Providing product Training to new Clients
- Liaise with Regional Partner Services & technical team for any issues found within the system
- Manage after sales enquiries on STAAH Products / Solutions
- Liaising with Online Channel Partners, PMS Partners and other suppliers
- Have a genuine problem solving attitude with the customer. Provide a high level of support that will continually improve the relationship with customer
- To grow and retain existing accounts by presenting new solutions and services to clients
- Work with Head of South East Asia to deploy support efforts

**Requirements**:

- 2+ years in Sales Support roles
- Some XML or coding experience preferred
- Experience of working in start-up environment
- Positive approach to networking Interest in online web / cloud based technology
- Previous Customer service experience
- Courteous, polite and patient to assist our clients with queries
- Moderate computer skills/knowledge, as well as Microsoft Suite Skills (Excel, Word etc)
- A high level of resilience and ability to deal with different personalities
- Analytical approach to provide solutions to our clients
- Clear and professional written and verbal communication skills

**Extras - it would be great to have...**:

- Diploma or Bachelor’s degree
- Accommodation industry knowledge (hotels, motels, B&Bs etc)
- Existing network of contacts in hotel / accommodation industry

**Location**:
**Malaysia**:

- This is a regional position. Only Malaysian nationals or those with a valid work permit who speak Chinese and English fluently need apply.

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