Client Lifecycle and Surveillance Application Support Analyst

Client Lifecycle and Surveillance Application Support Analyst **Job Summary** **What is the opportunity?** **Mission statement**: Deliver Best-in-class service by providing the maximum level of system stability through efficiency, automation, capacity management and mitigation of risk. **What will you do?** - Maintain deep communication surveillance system knowledge in order to - Support a production Client Lifecycle Management and Surveillance Platforms - Support the continuous evolution the platform in order to automate manual processes / actions. - Develop an understanding of key surveillance objectives and align them with technical solutions - Work closely and integrate with the CTB (Change The Bank) team to engage in collaborative agile based development - Focus on the Service Transition phase of ITIL by driving adoption of the "Production Readiness / License to Operate" model - Summarize and highlight important enhancements and proactively identify risks and business issues in JIRA and Archer - Identify improvement opportunities proactively and drive project progress and benefits - Leverage your strong written and verbal presentation skills including creating of documentation in Confluence, PowerPoint and Excel (VBA and pivot charting a plus) to prepare senior management level content - Coordinate disaster recovery, planning and execution. Update internal config management and risk systems. **What do you need to succeed?** **Must Have** - Experience with Client Lifecycle Management tools including Fenergo, Appway or iMeta. 3+ years working in a Financial Technology or Capital markets technology role - Proven experience with the principles of ITIL Incident Management, Problem Management and Change Management - Experience with RHEL Unix / Linux / Windows environments and basic scripting (Perl, Bash, Python, Powershell, batch). Experience working with Docker/Kubernetes preferred. - Experience with MS SQL / Sybase or other equivalent relational database. Ability to write on the fly DB statements. - Strong analytical/critical thinking with the implied ability to continuously multitask and manage priorities **Nice to Have** - Experience with BMC Control M preferred, Autosys, Tidal or other batch scheduling platforms acceptable - Solid DevOPS and automation foundation with related experience to our CI/CD technology stack (Bladelogic, Ansible, Elastic Stack, Splunk, Docker, PCF, Jenkins, Nexus, Git/GitHub, Maven, Fisheye, SonarQube) - BS/BA with an in depth understanding of Capital Markets which includes all aspects of sales tooling and CRM tools - Disciplined approach to document all processes, issues and user stories in Confluence and Jira **Job Skills** Application Monitoring, Application Production Support, DevOps, DevOps Engineering, Docker (Software), End-to-End Testing, Fenergo Client Lifecycle Management Solution, Information Technology Infrastructure Library (ITIL), Kubernetes, Linux, Microsoft Windows Environment, Production Services, Scripting **Additional Job Details** **Address**: PERSIARAN IRC 2, IOI RESORT CITY IOI CITY TOWER ONE:PUTRAJAYA **City**: Putrajaya **Country**: Malaysia **Work hours/week**: 40 **Employment Type**: Full time **Platform**: CAPITAL MARKETS **Job Type**: Regular **Pay Type**: Salaried **Posted Date**: 2025-02-28 **Application Deadline**: 2025-03-19 **I** **nclusion** and Equal Opportunity Employment At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities. **Join our Talent Community** Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Job ID R-0000115777