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Executive, Customer Service

3 weeks ago

Kelana Jaya, Malaysia Carsome Sdn Bhd Full time

**About You**
CARSOME is on the hunt for a talented and experienced Telesales ,Customer Service (B2C). We need a self-motivated person with strong communication and negotiation skills. Your duties identifying potential customers and setting Free Test Drive appointments / Video Car Tour.

**Your Day-To-Day**
- Perform Outbound Calls based on leads assigned by Team Leads via CARSOME’s CRM system & also handle leads via CARSOMEWhatsApp platform
- Attend customer inquiries by providing accurate information regarding CARSOME’s used car business, product & service offerings.
- Support customers in account registration,test drive appointments and also car booking
- Proactively persuade customers to reschedule appointments that have been cancelled
- Proactively inform customers of ongoing deals and promotion.
- Deliver a high level of customer satisfaction
- Uphold high standards of prudence and discretion in processing and maintaining customer interaction records and account details using Carsome Telesales tools provided.

**Your Know How**
- Education
- SPM/Diploma/Degree
- Proven Customer Support/Service/ Telesales
- Able to work under a fast phase environment Have a positive mindset, sales oriented person
- Office location - The Ascent Kelana Jaya
- Strong, English & Bahasa Malaysia verbal and written communication skills, mandarin will be plus

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Attendance bonus
- Commission pay
- Performance bonus