Duty Manager

2 weeks ago

Cheras, Malaysia UOA Hospitality Full time

We are searching for a dependable Duty Manager to oversee the front desk operations of our business.

Under the guidance of the Front Office Manager, the role contributes to assessing, evaluating and ensuring that the long-term and short-term goals of the department are met. The role also supports and assists the Front Office and all Departments in the hotel to ensure a smooth, prompt, and effective service to all guests.

In this role, you will be required to greet and welcome guests, tend to their questions and complaints, manage bookings and ensure that the reception area is professionally maintained. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

THE JOBSCOPE
- Be visible in the hotel lobby and other public areas
- Assist the Front Office Manager with the management and support of daily Front Office Operations
- Manage and support the Front Office team, ensuring that brand standards are met and guest expectations are exceeded
- Handle guest requests, enquiries, and complaints promptly
- Handle any management issues or emergencies that arise, record and resolve as necessary
- Maintain knowledge of hotel products, services, policies and emergency procedures
- Ensure your team maintains a professional manner and are up to date with VIP guest movements, hotel events, local attractions and activities
- Maintain awareness of all hotel areas

**REQUIREMENTS**:

- A minimum of 2 years of Front Office supervisory experience in the hotel
- Fluent in the English language in order to communicate professionally with guests and team members, both in person and over the telephone
- Excellent leadership, inter-personal, training and development skills
- A passion for delivering exceptional guest experiences
- Computer literate
- Demonstrated ability to resolve problems and conflict, and work efficiently under pressure
- Well-presented, organized and calm personality.
- Strong problem-solving skills.
- Availability to work in shifts including weekends

QUALIFICATIONS
- High School or diploma or equivalent.; additional qualifications will be a plus

*Only for Malaysian Citizen

**Job Types**: Full-time, Permanent

**Benefits**:

- Free parking
- Health insurance
- Meal provided
- Opportunities for promotion
- Professional development

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