Front Office Supervisor

22 hours ago

Skudai, Malaysia Pulai Springs Resort Berhad Full time

**Specific of the Job**

Supervises the efficient handling of all telephone calls and bookings for usage of the Resort’s facilities.

a) Ensuring Customer Services Assistants are following procedures and meeting standards, and responding to guest issues.

b) Train and groom Customer Services Assistants in correct guest handling, telephone techniques, procedure for credit card imprint and daily collection.

c) Ensure that Customer Services Assistants have a thorough knowledge of the Club and are well informed on all functions organized at Pulai Springs Resort Berhad.

d) Help develop a weekly staffing schedule and ensure proper manning levels.

e) Assist in the monitoring of staff attendance, schedule holidays, vacations and other leave.

f) Assist in all administrative work in the department.

g) Communicate and work closely with other departments in the coordination of room reservations, special packages and other events.

h) Ensure that quality and standards are maintained with respect to bookings, information, confirmation and suggestions.

i) Keep staff informed of any changes in house policy or procedures and enforces them when necessary.

j) Conducts checks on the standard and quality of Customer Services in the various Centers.

k) Balance accounts, reconcile reports, and verify transactions

l) Performs administrative and customer service duties during the night

Pay: RM2,200.00 - RM2,500.00 per month

**Benefits**:

- Free parking
- Meal provided

Schedule:

- Afternoon shift
- Day shift
- Evening shift
- Night shift
- Rotational shift

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