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Store Manager
2 weeks ago
About us
We pride ourselves as the best and largest vertically integrated, omni-channel women's fashion brand in the region. Founded in 2010, we have grown to 250 people strong, proudly headquartered in Singapore with country offices in Indonesia and Malaysia and an omni-channel presence across these 3 markets. In addition to our retail franchise in Cambodia, we ship internationally to 15 markets (Hong Kong, China, Philippines and Australia, New Zealand, US, Canada, Macau, Japan, Korea, Vietnam, Thailand, Myanmar, Cambodia & Brunei).
We are taking our definition of new female retail global, with our sights set on becoming the most thoughtful brand for the everyday woman.
The team
The Love, Bonito team is a passionate, dynamic, innovative and fun-loving family. From fashion-lovers, savvy marketers to tech whizzes, we have a diverse team of talented individuals with one unified focus - our customer, the Love, Bonito woman. She is at the heart of everything we do and we pride ourselves in always taking an innovative, data-centric yet considerate approach in creating the right experiences, products and content for her. With big dreams and a grand mission, we’re looking for great like-minded people to join us - people who are as passionate, fearless and entrepreneurial.
If you’re looking for a dynamic, no corporate-BS environment to learn, grow, and really make an impact, we could be the perfect fit for you
**The role**
You will be responsible for managing Love Bonito retail store based in KL, ensuring excellent store operations while driving store sales growth. Reporting directly into the Operations Executive, you will play a key role in shaping Love, Bonito throughout this exhilarating expansion phase.
**Main responsibilities**
- Supervision of full-time and part time retail staff in-store, ensure smooth day-to-day operations and handle all operational issues, ensuring that it adheres to company SOP and guidelines.
- Provide coaching, counselling and maintaining discipline of all retail staff, planning and managing staff roster and scheduling.
- Promote key styles/new arrivals and best-selling products to drive sales and conversion in-store to achieve sales targets.
- In charge of store inventory management, monitoring inventory levels/ageing inventory and conducting regular stock count.
- Managing POS system, daily cash deposits/petty cash.
- Retrieve and sending weekly store performance reports and provide feedback on customers, sell-through and overall sales.
- Establish rapport with potential and current customers to build strong regular customer base.
- Responsible for store maintenance, visual merchandising excellence, and housekeeping duties.
- Inspire and motivate the retail team to work towards a collective goal
- Retail Performance & Operations: Customer Care, Sales & Stock Management, Visual Merchandising, Operations, Human Resources, Loss Prevention.
- Develop strategies to enhance the store customer experience and drive sales performance.
- Constantly motivate and enable team to provide a top notch and considerate service to all customers through training and mentoring.
- Develop, improve and optimize retail processes to improve productivity and store operations
- Responsible with the receiving of new stock, controls returns/damages/transfer and the opening and closing of cashiers
- Responsible with store inventory levels and ensure highest level of inventory accuracy by monitoring, scheduling and ordering inventory as required
- Oversee general store administration and ensure compliance with policies and procedures
- Maintain outstanding store condition and visual merchandising standards
- Maintain optimal display of merchandise on floor and work closely with the Visual Merchandising team to optimize displays in-store.
- Conduct manpower resource planning for both permanent and temporary retail staff; manage shift schedules and retail staff budget to achieve optimal staffing levels for excellence in the brand's customer experience, according to peak hours, days, and seasonality
- Store Manager to recruit, coach, and build a robust team of Part Time and Full Time girls who strongly believe and live out the LB vision and mission
- Conduct weekly business reviews to expand our customer base, increase store traffic and optimize profitability
- Handle all issues that arise from staff or customers (complaints, grievances etc)
**KPIs**
- Retail Sales/Revenue Growth/Productivity
- Customer Service Excellence
- Store Operations/Visual Merchandising Excellence
- Inventory Management KPIs
- Store staff retention rate
**Requirements**:
**You should have / be**
- A passion and genuine interest in fashion and retail.
- Superb retail store management, inventory management, multitasking and execution abilities.
- Customer-centric and people-oriented, able to handle customers and retail staff issues well.
- Ability to drive sales and strong conversion rate, with good knowledge of products, what works
