Store Manager

**JOB DESCRIPTION**

We are hiring dedicated Store Manager to join our fashion retail business. The Store Manager will be responsible for the overall management of our retail stores. Your primary responsibility is to ensure that a store's operations run smoothly, driving excellent performance, customer service and sales for the brand and products. You should be passionate self-starter, up-to-date with the latest trends in fashion industry, possess excellent people and communication skills, as well as be able to drive sales.

**ROLES & RESPONSIBILITIES**
- Oversee the daily operations of a store, making sure it runs smoothly and effectively.
- Ensure strategic goals and sales targets of the store are met by maximizing sales and gross profit, reviewing sales performance and managing inventory.
- Drive customer service excellence to every aspect of the store, including store appearance, display of merchandise, product placement and selling procedures.
- Motivate, lead, hire, train, develop and supervise staff.
- Provide staff with feedback, coaching and proper performance evaluations.
- Coordinate daily staffing and staffing schedules.
- Perform administrative tasks to support the smooth operation of all store operations, including the timely submission of all personnel paperwork, preparing and submitting reports, staff welfare and monitoring sales, receipts and cash.
- Monitor stock and inventory, arrange restock & return, and perform quality assurance of merchandise on a regular basis.
- Collaborate with all associates to achieve departmental and organisational goals.
- Comply with company policies, procedures and standards, such as safekeeping of company’s property, personnel practices, merchandise handling, security, sales and record-keeping procedures.
- Ensure the store complies with outlined safety policies and procedures, as well as the government’s regulations and standard operating procedures (SOP).

**JOB REQUIREMENTS**:

- Must be computer-literate and familiar with Microsoft Words, Excel, etc.
- At least 3 years of experience in similar industry, with managing experience is required.
- Excellent organizational, time management, prioritization and multitasking skills.
- Experience in retail management and assessing employees performance.
- Possess good teamwork and customer oriented.
- Demonstrate the ability to lead by example.
- Able to motivate, give clear directions and set expectations for retail team.
- Basic math skills sufficient to complete orders, calculate inventory and manage cash registers.
- Ability to carry stocks and products in order to perform and cover all workplace duties.
- Strong knowledge of the latest fashion trends and developments.
- Exceptional communication and interpersonal skills.
- Good attitude and discipline, independent, hardworking, trustworthy.
- Willing to work in on weekends and public holidays, during peak season and for any ad hoc issues.
- Required language: English, Bahasa Malaysia.

**STAFF BENEFITS**:

- Performance Bonus.
- Celebration Leave (birthday / festive / wedding).
- Complimentary Gift Card (clothing entitlement).
- Healthcare Claims (medical, dental & optical).

**TO APPLY**

**ABOUT THE COMPANY**

Established in 2012 by AISHOP ONLINE SOLUTION, Mis Claire is one of the leading women's plus size brands from Malaysia. We offer women clothing with a fuss-free, easy and speedy online shopping experience. We also have a physical boutique catering to those who prefer the human touch. We emphasize on stylish simplicity and carefully select the best materials for our designs that will suit every lifestyle.

We aim to provide the upmost level of service to our customers at all times and strive to place our brand at the forefront of leading plus size brands with a range of comprehensive products from Malaysia.

**Job Types**: Full-time, Permanent

Pay: RM3,000.00 - RM3,500.00 per month

**Benefits**:

- Maternity leave

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Which brand(s) and retail outlet(s) you have worked before or you are currently working now?
- What are your salary expectations?
- Are you a Malaysian?

**Education**:

- STM/STPM (required)

**Experience**:

- retail: 3 years (required)

**Language**:

- English (preferred)
- Bahasa Malaysia (preferred)
- Mandarin (preferred)

Work Location: In person