Content Moderation

**Monitoring User-Generated Content**: Moderators are responsible for reviewing content posted by users, which may include text, images, videos, and links.
- **Identifying Violations**: They identify content that violates platform policies, such as offensive language, hate speech, nudity, violence, spam, harassment, or illegal activities.
- **Tagging and Flagging**: Content that violates guidelines may be flagged for further review, removed, or restricted based on severity. Moderators tag content with specific categories to help it be addressed appropriately.
- **Policy Enforcement**: Moderators ensure that content complies with community guidelines, terms of service, and other relevant rules. This includes policies related to hate speech, fake news, bullying, and more.
- **Responding to User Reports**: Content moderators often respond to reports filed by users about inappropriate content, investigating the matter and determining the appropriate action.
- **User Engagement**: In some cases, moderators may need to communicate directly with users, issuing warnings or temporarily suspending accounts in response to policy violations.
- **Providing Feedback**: Some platforms require moderators to provide feedback to users, explaining why their content was removed or flagged, and potentially guiding them on how to avoid future violations.
- **Content Classification**: Moderators may be tasked with categorizing or tagging content to ensure it is easy to find, view, and access by users, whether it’s media, posts, reviews, or comments.
- **Quality Control**: This includes ensuring that content is free of spam, irrelevant material, and any other content that does not align with the platform’s purpose.
- **Monitoring Trends**: Moderators track patterns in flagged or inappropriate content to spot emerging trends in violations and report them to the appropriate teams or management.
- **Reporting Violations**: They prepare reports on violations, trends, and activities that may require action, often providing insights into the nature of the issues and recommendations for preventive measures.
- **Escalating Content Issues**: If a situation or piece of content is particularly complex or severe (e.g., threats of violence or illegal activity), moderators escalate the issue to senior moderators, legal teams, or other relevant authorities.
- **Handling Sensitive Content**: Moderators may need to handle sensitive content that requires immediate attention, such as explicit violence, child exploitation, or terrorist content, which may require interaction with law enforcement or specialized teams.
- **Adherence to Local Laws**: Depending on the country or region, content moderators must ensure that the platform adheres to local laws, including privacy laws, data protection regulations, and specific rules governing freedom of speech or hate speech.
- **User Safety**: Protecting user safety is a core component of content moderation. This includes preventing cyberbullying, harassment, and ensuring that all users feel comfortable participating in the platform.
- **Working with Legal and Compliance Teams**: In some cases, moderators collaborate with legal and compliance teams to address issues that could lead to legal consequences or harm the reputation of the platform.
- **Coordinating with Technical Teams**: For platforms using AI-powered moderation, moderators may need to work closely with technical teams to fine-tune algorithms and improve content detection.

**Job Type**: Permanent

Pay: Up to RM5,300.00 per month

Schedule:

- Rotational shift

Application Question(s):

- Are you local or non local? If you're non local, do you have Spouse Visa?
- When is your availability?