Front Office Manager

2 days ago

Kuala Lumpur, Malaysia Hyatt Regency Kuala Lumpur at KL Midtown Full time

Summary

You will be responsible for overseeing all front desk operations ensuring exceptional guest and resident experiences. This role includes managing the front office team, handling resident inquiries, complaints and special rquests efficiently, coordinating with housekeeping and maintenance and maintaining high service standards. The manager ensures smooth check-in and check-out processes, addresses resident concerns and upholds Hyatt's brand standards. Additionally, they oversee administrative tasks such as budgetting, staff training and compliance with hotel policies. To implement service improvement strategies to enhance guest satisfaction.

**Qualifications**:

- Diploma or Bachelor’s degree in Hospitality Management, Business Administration or a related field.
- 2-3 years in a similar role with international 5-star chain hotel and preferably with experience in luxury residences.
- Excellent leadership, communication, interpersonal, and guest service skills.

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