Implementation Analyst

4 days ago

Kuala Lumpur, Malaysia Hexagon PPM Full time

Responsibilities/Main Activities:

- Conducts technical demonstrations and supports presales presentations and product demonstrations
- Conducts basic, advanced, administration and customized customer training
- May act as the technical lead on project implementations providing technical direction and guidance to the team
- Identifies additional product/services opportunities in customer organization that can be delivered
- May perform other reasonable and related duties as assigned
- Participate in projects at customer site or remote
- Give creative solutions
- Train and mentor others on the technical expertise
- Engaged in documentation and procedures for legacy usage
- Local influence
- Reports Timesheets
- Customer oriented and solution focused
- Support the solution architect on understanding the customer need in order to provide customized solutions

Qualifications and Experience Required:
Essential
- A degree or diploma in a related technical discipline (ie Computer Science, Engineering, Instrumentation, etc)
- At least 2 years’ experience in a relevant industry and/or with similar technology in a technical support/consulting role
- A minimum of 2 years of specialized technical experience related to specific company or competitors’ software and solutions
- Domestic and international travel is associated with this position - estimated at 50%. A valid passport required
- Assignments may be at a customer site or field office

Skills and abilities
- Employee is expected to have, or rapidly obtain, knowledge of PPM products and procedures
- Potential to learn and acquire knowledge, skills and competencies
- Uses available resources effectively and efficiently
- Takes responsibility for the development of own knowledge and skills in relation to the business needs
- Is aware of issues facing our customers and the industry
- Displays critical thinking that combines analysis, wisdom, experience and conflicting perspectives
- Able to build and maintain relationships with fellow employees
- Sound communication skills (spoken and written) as it relates to conveying technical information to internal clients
- Demonstrates a commitment to customer satisfaction and quality service
- Handles multiple tasks concurrently and prioritizes workload effectively
- Recent versions of the Microsoft Office software suite

Position Summary/Purpose:
Responsible for setup, providing training, configuration and customization of Hexagon Asset Lifecycle Intelligence solutions and products, Works directly with the client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users. Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide work remotely.

Key Behavioural Competencies: Employee Behavioural Profiles Current KPI Requirements:
As requiered

***: Objectives/Goals:
As requiered

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