Sales Coordinator

**About the company**:
Our clients is a global manufacturer of precision components for molds and dies, serving industries like automotive, electronics, and medical devices. With a global network of manufacturing and sales bases across Asia and the United States, they provide high-quality standard and custom components such as ejector pins, guideposts, and die parts. The company emphasizes innovation, quality manufacturing, and close collaboration with customers to meet demanding production needs. 

Driven by its core values Challenge, Innovation, and Honesty, they continue to grow as a trusted partner in the global manufacturing supply chain. 

**About the role**:
As a Sales Coordinator, you will play a vital role in supporting the sales and customer service functions of the organization. You will be responsible for handling customer enquiries, preparing quotations and technical drawings, and processing sales orders accurately and efficiently.

This role requires strong coordination skills as you will be working closely with internal departments such as production, planning, and logistics to ensure smooth and timely order fulfilment. You will also manage customer communications, maintain accurate records in the NetSuite system, and follow up on customer feedback through surveys and complaints resolution.

**Responsibilities**:

- Sales Contract & Compliance Oversight: Ensure all sales transactions adhere to company guidelines, contract terms, and customer specifications—including drawing dimensions and delivery conditions.
- Customer Relationship & Communication: Build and maintain strong customer relationships by proactively addressing enquiries, resolving issues, and aligning order fulfillment with customer expectations.
- Cross-Functional Coordination: Liaise with internal departments (e.g., production, planning, logistics) and external stakeholders to ensure seamless execution of drawings, orders, and deliveries.
- Customer Feedback & Complaint Management: Conduct annual Customer Satisfaction Surveys, maintain the complaints register, and oversee the resolution process to drive service improvement and customer retention.
- System & Data Accuracy: Maintain accurate and up-to-date records of enquiries, orders, and customer interactions using the NetSuite system, ensuring traceability and data integrity.

**Requirements**:

- Possess a minimum of SPM, STPM, bachelor's degree in business studies, Business Studies, Administration, Management, or a related field.
- Minimum 1 year of working experience in a related field, preferably in customer service or sales coordination.
- Able to coordinate sales activities and conduct market research or surveys.
- Proficient in English, Mandarin, and Bahasa Malaysia; Japanese or German is an added advantage.
- Able to work independently, manage multiple tasks efficiently, and perform well under pressure in a fast-paced environment.

**Good to know**:

- Competitive base salary with attractive commission structure rewarding your sales performance and got additional allowances. 
- Chance to build and nurture meaningful relationships with a diverse client base. 
- Work with a reputable client offering innovative products in the manufacturing industry. 

**EA License: JTKSM1333**

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Meal allowance
- Opportunities for promotion
- Professional development

Schedule:

- Fixed shift
- Monday to Friday

Supplemental Pay:

- Attendance bonus
- Commission pay
- Overtime pay
- Yearly bonus

Work Location: In person