IT Field Service Technician

3 days ago


Simpang Ampat, Malaysia Micron Full time

**Our vision is to transform how the world uses information to enrich life for **_all_**.**

Micron Technology is a world leader in innovating memory and storage solutions that accelerate the transformation of information into intelligence, inspiring the world to learn, communicate and advance faster than ever.

JR47565 IT Field Service Technician

As a Field Service Technician at Micron Technology, you will optimally classify customer-reported problems through the accurate use of resolution, system, and keywords. You will then meet specified timelines according to case priority. You will identify and supervise recurring problems in order to document and/or report them to the Engineering group for resolution. You will also contribute to establishing and maintaining a compliant desktop environment by repairing and providing preventative maintenance of personal computers and related systems. Provide first level support for local servers and have access to IT network diagram.

**Responsibilities and Tasks**
- Meet timelines according to priority:

- Ensure customers and co-workers are kept abreast on the incident status by providing detailed daily incident documentation.
- Update and refer to the Worldwide Knowledgebase and the Field Services Best Practice Library
- Read technical articles and entries about common fixes/bugs to stay ahead of.
- Support uptime targets, warranted by Security Operations, by properly classifying workstations by Managed Level, PC Type, Windows patch level, and up-to-date anti-virus system.
- Address software and hardware failures, and identify network problems when they relate to PCs.
- Provide high-level customer service.
- Conduct computer system moves.
- Possess knowledge of area-specific downloads and department procedures.
- Assist other IT support groups as needed.
- Maintain an experienced level of computer
- Remote assistance (HoloLens, Ipad & etc support)

**Requirements**:

- Applicants must possess at least a Diploma in IT/ Computer Science or in any relevant field.
- Able to work on shift
- Position open to fresh graduate to apply

**About Micron Technology, Inc.**

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Micron Prohibits the use of child labor and complies with all applicable laws, rules, regulations, and other international and industry labor standards.



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