Outlet Manager

5 days ago

Cameron Highlands, Malaysia Bharat Group of Companies Full time

We are seeking an experienced and motivated **Outlet Manager** to oversee the operations of our retail outlet.

The Teashop Outlet Manager is responsible for overseeing the daily operations of the teashop, ensuring exceptional customer service, and achieving business goals. This role involves managing staff, optimizing store performance, and maintaining a high standard of cleanliness and presentation.

**Key Responsibilities**:

- Oversee daily operations of the teashop, ensuring smooth and efficient service.
- Maintain high standards of product quality and service.
- Monitor and manage inventory levels, placing orders as needed.
- **Staff Management**:

- Recruit, train, and supervise teashop staff.
- Schedule staff shifts and manage payroll.
- Conduct regular performance evaluations and provide feedback.
- **Customer Service**:

- Ensure excellent customer service and handle customer complaints and queries.
- Develop strategies to enhance customer satisfaction and loyalty.
- Implement promotions and loyalty programs.
- **Financial Management**:

- Monitor and manage daily sales, expenses, and cash flow.
- Prepare and analyze financial reports to track store performance.
- Develop and implement strategies to increase sales and profitability.
- **Compliance and Standards**:

- Ensure compliance with health and safety regulations and company policies.
- Maintain cleanliness and organization of the teashop.
- Ensure proper handling and storage of food and beverage products.
- **Marketing and Promotion**:

- Develop and execute local marketing and promotional activities.
- Collaborate with marketing teams to design and implement effective campaigns.
- **Customer Relationship Management**:

- Build and maintain strong relationships with customers.
- Collect and analyze customer feedback to improve service.

**Qualifications and Skills**:

- **Education**: Diploma or Degree in Business Management, Hospitality, or related field.
- **Experience**: Minimum of 2-3 years of experience in a managerial role within the food and beverage industry, preferably in a teashop or café setting.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in financial management and budgeting.
- Knowledge of health and safety regulations.

**Personal Attributes**:

- Customer-focused with a passion for delivering exceptional service.
- Strong problem-solving and decision-making abilities.
- Organized, detail-oriented, and able to handle multiple tasks simultaneously.
- Positive attitude and ability to motivate and inspire a team.

**Job Types**: Full-time, Permanent

Pay: From RM2,500.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift

Ability to commute/relocate:

- Cameron Highlands: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Restaurant management: 3 years (preferred)

Willingness to travel:

- 75% (preferred)

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