IT Officer

Responsibilities:

- keep computer systems running smoothly and ensure users get the maximum benefit from them
- monitor and maintain computer systems and networks
- provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
- troubleshoot system and network problems, diagnosing and solving hardware or software faults
- replace parts as required
- follow diagrams and written instructions to repair a fault or set up a system
- set up new users' accounts and profiles and deal with password issues
- respond within agreed time limits to call-outs
- work continuously on a task until completion (or referral to third parties, if appropriate)
- prioritise and manage many open cases at one time
- rapidly establish a good working relationship with customers and other professionals, such as software developers

**Requirements**:

- 3 to 5 years working experience or Diploma in Information Technology with 1 year working experience in the same or related field.
- Possess resourcefulness, positive attitude and excellent interpersonal skills.
- Able to work independently.

**Job Types**: Full-time, Permanent

**Salary**: From RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Kuching: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- What is your Expected Salary?

**Education**:

- Bachelor's (preferred)

**Experience**:

- IT: 2 years (preferred)