Customer Program Manager

**JOB RESPONSIBILITIES**:

- Acts as the primary interface between the customer & the company for managing specific programs to achieve planned revenue & profits for smaller customer accounts
- Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time & that projects/programs are on schedule
- Projects/programs include: MRP volumes & commitments, new product development support, manufacturing readiness reviews & contract execution
- Coordinates & hosts regular program tracking meetings with the customer & internal account team members to ensure ongoing communication & up-to-date progress/status reporting occurs
- With guidance from more experienced team members, manages current & planned programs to achieve planned revenue
- Develops plans to meet commitments & schedules for customers
- Develops action plans to correct out-of-plan conditions. Communicates frequently with customers to help ensure satisfaction with the company & the products
- Solicits performance feedback & communicates information to internal teams & departments. Prepares, distributes & analyzes customer surveys & self-assessments
- Receives & resolves customer issues & complaints. Acts as a customer advocate to drive prioritization of projects & responses to problems/issues
- Manages customer account profitability. Participates in forecasting & planning & monitoring of efficiency & execution of account strategies
- Participates in the pricing/bid preparation process & contract development & management
- Works with cost ENG,FIN&SCM staff to coordinate efforts to analyze costs & price variances.
- Monitors the impact on inventory of order changes & establishes procedures & charges to the customers
- Provides performance reporting & analysis for monthly OPS Reviews &quarterly Customer Performance Reviews
- Collects information pertaining to inventory, revenue forecasting, expenses, financial profitability & customer satisfaction
- Analyzes performance relative to targets
- Develops & implements plans to address problem areas
- Supports account planning, strategy development & sales
- Works with sales,BD,FIN&cust.to understand the customer needs & develop proposals to meet those needs & achieve company objectives
- Participates in contract negotiations & helps develop long-term agreements on processes, charges, etc.
- Plays a key role in develop account sales strategies & in this capacity works directly with sales & marketing to implement with the customer
- Responsible for coordinating & managing the activities of a New Products Administrator supporting new products/programs & develop projects

**JOB REQUIREMENTS**:

- Bachelor’s degree in related field, or consideration of an equivalent combination of education and experience
- Educational Requirements may vary by Geography
- Fifteen plus years of relevant experience
- In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM
- In-depth knowledge of the business issues associated with manufacturing PCBs.
- In-depth knowledge of product pricing, contracts and contract negotiations
- Thorough understanding of business risks and price make up ( Value add and Materials )
- Excellent customer contact, negotiation and problem resolution skills
- Good presentation, database management and computer skills
- Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines
- Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers
- Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines

**Salary**: RM18,000.00 - RM21,000.00 per month

Supplemental pay types:

- Performance bonus
- Yearly bonus