Assistant Outlet Manager

6 days ago


George Town, Malaysia Marriott International Full time

Job Description

**JOB SUMMARY**
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.
**CANDIDATE PROFILE**
**Education and Experience**:

- High school diploma or GED 4 years experience in the food and beverage, culinary, or related professional area.
OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major 2 years experience in the food and beverage, culinary, or related professional area.
**CORE WORK ACTIVITIES**
**Assisting in Management of Restaurant Team**:

- Handles employee questions and concerns.
- Monitors employees to ensure performance expectations are met.
- Provides feedback to employees based on observation of service behaviors.
- Assists in supervising daily shift operations.
- Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
- Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.
**Conducting Day-to-Day Restaurant Operations**:

- Ensures all employees have proper supplies, equipment and uniforms.
- Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
- Ensures compliance with all restaurant policies, standards and procedures.
- Monitors alcohol beverage service in compliance with local laws.
- Manages to achieve or exceed budgeted goals.
- Performs all duties of restaurant employees and related departments as necessary.
- Opens and closes restaurant shifts.
**Providing Exceptional Customer Service**:

- Interacts with guests to obtain feedback on product quality and service levels.
- Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from supervisor as necessary.
- Strives to improve service performance.
- Sets a positive example for guest relations.
- Assists in the review of comment cards and guest satisfaction results with employees.
- Meets and greets guests.
**Conducting Human Resource Activities**:

- Supervises on-going training initiatives.
- Uses all available on the job training tools for employees.
- Communicates performance expectations in accordance with job descriptions for each position.
- Coaches and counsels employees regarding performance on an on-going basis.
**Additional Responsibilities**:

- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Restaurant Manager.

With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. Working at Courtyard, you'll ensure guests have a smooth, productive stay that meets their personal and business needs. Find Your World at Courtyard by Marriott.


  • Outlet Manager

    2 weeks ago


    George Town, Malaysia Udders Ice Cream Full time

    **Requirements** - High self-discipline. - Applicants must be citizens of Malaysia. - Proven experience in food and beverage management - Ability to identify and solve problems quickly. - Proficiency in assigning multiple tasks. - Fluency in English, BM, and Mandarin (Prefered). - Flexibility to work on weekends and public holidays. **Job descriptions** -...

  • Outlet Manager

    2 weeks ago


    George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    **Main Duties & Responsibilities**: - Reviews all outlets' weekly forecast and prepares schedule for all service bars. - Prepares a weekly covers forecast and ensure all Team Members are scheduled accordingly. - Assists in the operation at peak times and any other times business needs require hands-on assistance. - Organizes and implements monthly inventory...


  • George Town, Malaysia Graceful Staffing Services Full time

    **Responsibilities**: - Manage overall stocks and operation in outlet for cost optimization - Daily sales reporting to management - Ensure overall operation of the store are smooth - Report to management if there is any incident in the outlet - Arrange staffs daily schedule and/or assignments - Managing and/or assisting outlet staffs when required -...

  • Outlet Crew

    9 hours ago


    George Town, Malaysia Dessert Captain Sdn Bhd Full time

    **Location** - Gurney Plaza **Qualification & Education Requirements** - Fresh graduate are welcome and training will be provided. - Pleasant personalities, self-discipline and commitment toward career development. - Willing to learn and accept guidance attitude. **Responsibilities**: - To assist in overall outlet operations, inventory and sales. - Able...

  • Outlet Manager

    2 days ago


    George Town, Malaysia Lifework Full time

    **Experience: 3-5 years of handling the outlet** - **Responsibilities**:_ - Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. - Maintains records of staff periodic manner and operating costs. - Provides feedback and coaching to the Team regularly. - Understands...


  • George Town, Malaysia Marriott International, Inc Full time

    **Additional Information** Position is available for Malaysian NRIC holders and permanent residents only. **Job Number** 24178440 **Job Category** Food and Beverage & Culinary **Location** Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...


  • George Town, Malaysia Marriott International Full time

    **JOB SUMMARY** Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines...


  • George Town, Malaysia Marriott International, Inc Full time

    **Additional Information** **Job Number**25084587 **Job Category**Food and Beverage & Culinary **Location**Penang Marriott Hotel, 55 Persiaran Gurney, George Town, Penang, Malaysia, 10250 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Position responsible for assigned food and beverage/culinary operations....


  • George Town, Malaysia Coolblog Apps Sdn Bhd Full time

    **Job responsibilities**: - Oversee day-to-day operations and ensuring smooth operation of the respective in-charged outlets; e.g., daily sales closing. - To ensure outlet staff strictly follow Standard Operating Procedure (SOP); - Responsible to bank in daily sales timely; - To monitor outlet’s cleanliness and hygiene standards according to Halal...


  • George Town, Malaysia Lifework HR Services Sdn Bhd Full time

    **Experience**: 3-5 years of handling the outlet - **Responsibilities**:_ - Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish. - Maintains records of staff periodic manner and operating costs. - Provides feedback and coaching to the Team regularly. - Understands...