Online Customer Service

2 days ago

Melaka, Malaysia MY OCEAN SDN BHD Full time

Job Scope
- Effectively manage large numbers of customer inquiries on online platform(shopee/lazada/tiktok) & social media.
- Follow communication procedures, guidelines, and policies.
- Handle complaint, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- To be constantly guided by the company's service standards.
- To ensure customer satisfaction by providing excellent Customer Services.
- Previous working experience in customer service, or customer service related fields is an added advantage but not essential
- Eager to learn new things.
- Responsible
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Social media savvy (Facebook, Instagram)

Responsibility
- 24 hour live chat
- Provide information about products or services or obtain details of complaints.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Follow communication procedures, guidelines and policies

**Benefits**:

- Annual leave and sick leave
- KWSP and SOCSO
- Allowance are provided
- We provide medical coverage, You may claim up to the limit of your position
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Free parking

Schedule:

- Day shift

Supplemental Pay:

- Commission pay

**Education**:

- STM/STPM (preferred)

**Experience**:

- Customer Care Specialist: 1 year (preferred)

**Language**:

- Mandarin (preferred)
- Bahasa (preferred)

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