Relationship Manager, Priority Banking

**Job Summary**
- Manage the PB Client portfolio to maximize new business opportunities and deepen existing relationships, while providing quality in service delivery in an efficient operation where risks are well controlled. Ensure that robust sales process, stringent service standards in compliance with local regulatory requirements are met- In consultation with the BM/STM, draw up monthly plans for achieving new business and customer acquisition goals committed.
To foster and deepen client relationship by providing regular market information updates and trend analysis on international equities, unit trust, bonds and other investment instruments and follow up calls / visits to assist them in their investment decisions.
To conduct regular checks on market trends and competitors’ programme offering and activities. This is to assist / initiate efforts to increase product differentiation and enhance attractiveness of programme.
To plan, target and cross-sell integrated business financial services to Priority clients who are self-employed professionals and businessmen.- Journey completion- Discipline and good time management to handle a client portfolio
- Ability to solve problems and close issues without handing over
- Strong analytical ability
- Understanding of Priority CDD principles
- Interpersonal and complaint handling skills
- Bank's product knowledge
- Understanding of policies and procedures
- ABM rules / Bank Negara FEA regulations
- Branch Operations Manual (WEBOM) /MIC/ group circulars/bank policy and tariff of charges

**Risk Management**
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
- Governance- Compliance and Money Laundering responsibilities:
- Ensure compliance with Group’s standards and regulatory requirements pertaining to Money Laundering and CDD.
- Participate and support the Bank’s effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and CDD in the day to day operations, which include account opening and reviews, transaction monitoring, suspicions activity reporting during client communication.

**Key stakeholders**
- Across all department in banks
- Honours degree (CGPA 3.0 or better) and / or relevant professional qualifications.
- Possess all relevant investment & insurance certifications and licensing.
- More than 5 years’ experience in banking with demonstrable knowledge of banking practices and financial products.
- Favourable track record in managing sales and / or operations or demonstrated ability to achieve strong sales performance.
- Ability to coach, inspire and mobilise Branch team members of various levels to deliver exceptional performance.
- Demonstrated ability to establish a service culture.
- Interpersonal and complaint handling skills
- Bank's product knowledge
- Understanding of policies and procedures
- ABM rules / Bank Negara FEA regulations

**Role Specific Technical Competencies**
- Microsoft
- FIMM License
- Bancassurance License
- IPPC License

**Key Responsibilities**

**In/outbound ETB advice & sales**
- To proactively acquire portfolio AUM of Priority Clients besides Personal clients.
- Engaging & deepening Affluent & hidden Affluent in advisory conversations with analytics support and collaboration with Wealth Specialists.
- Meeting clients when required (at least once a month).
- Prepare and educate clients to interacting via online, Client Centre NTB referrals from clients
- Actively acquire and activate new Affluent/potential Affluent clients referred from ETB clients directly to Relationship Manager, Priority Banking.
- Provide advice to Personal Clients approaching Bank with complex investment needs.

**Business**
- To achieve agreed revenue and new sales targets.
- Agreed service standards to customers.
- 100% Operation control under operation risks guidelines and sales compliance.
- To cascade and live the values.
- To undertake special projects / assignments.
- Non compliance and control weaknesses inherent in the selected samples are detected and duly reported
- No unsatisfactory compliance reviews and audits on the conduct of CST and record keeping
- No overdue Control Sample Testing (CST).
- Maintaining robust controls and monitoring actions

**Processes**
- Engaging and deepening activities
- Proactively engaging with the PB Clients by having complete knowledge of