Retail Aesthetic Sales Consultant

**About Us**:
Merkel Clinic is a premier aesthetic and wellness clinic dedicated to helping our clients look and feel their most confident selves. We specialize in a range of cutting-edge, non-surgical beauty and aesthetic treatments, including PRP, NAD+, Exosome, Hydrogen drip and so on. Our philosophy is rooted in providing safe, effective, and personalized care in a luxurious and welcoming environment.

**If you have the following qualities**:

- Passionate and hardworking with high integrity.
- Positive attitude with strong communication skills.
- Self-motivated, persistent and willing to take challenges.
- Strong sense of responsibility and accountability.

**Responsibilities**:
A. Sales & Conversion
- Conduct persuasive and consultative sales conversations to understand client needs and recommend suitable treatments and packages.
- Effectively communicate the features, benefits, and pricing of all clinic services and retail products.
- Meet and exceed individual sales targets and key performance indicators (KPIs) for consultations booked and packages sold.
- Manage the entire initial sales cycle, from lead follow-up to booking the consultation or first appointment.
- Maintain a robust follow-up system to nurture warm leads and build a strong pipeline.

B. Client Education & Consultation
- Provide clear, accurate, and detailed information about our aesthetic services, ensuring clients have a thorough understanding of the procedures, expected outcomes, and post-care.
- Educate clients on the science and benefits of our medical-grade skincare products.
- Build trust by setting realistic expectations and upholding the clinic's standards of honesty and transparency.

C. Customer Service & Relationship Building
- Deliver an exceptional and welcoming client experience from the very first interaction.
- Build strong, long-term relationships with clients, encouraging loyalty and repeat business.
- Handle client inquiries and objections with empathy, patience, and professionalism.

D. Administrative Duties
- Accurately schedule appointments using our clinic management software.
- Maintain detailed and organized records of client interactions in the CRM system.
- Collaborate closely with the aestheticians and clinicians to ensure a seamless handover of the client journey.
- Other ad hoc duties as required by the Company.

**What you will get in return**:

- Competitive base salary plus an attractive uncapped commission structure.
- Employee discount on treatments and products.
- Ongoing training and development in the latest aesthetic technologies and sales techniques.
- A supportive, creative, and professional working environment.
- The opportunity to grow with a leading aesthetic and wellness clinic
- EPF + SOCSO + Medical allowance
- Company Trip
- Complimentary Medical Consultation & Prescription from the Company’s Medical Clinic (Merkel Clinic)
- Staff-Price Usage Benefits for family members.

If you are the person we are looking for, please contact Mr. CC Sow at +60 19-335 9089)(Monday to Friday 10am to 5pm)

**Benefits**:

- Additional leave
- Flexible schedule
- Maternity leave
- Opportunities for promotion
- Professional development

**Qualitative Requirements**:

- Proven experience in a sales-oriented role, preferably in retail, beauty, aesthetics, wellness, or hospitality.
- A strong interest in the beauty and aesthetics industry.
- Exceptional communication and interpersonal skills, with the ability to connect with a diverse clientele.
- A natural consultative seller who listens first and sells second.
- Goal-oriented with a demonstrated history of meeting or exceeding sales targets.
- Tech-savvy, with experience using CRM software, scheduling systems, and MS Office.
- Professional, well-groomed appearance that reflects the clinic's brand image.
- High school diploma or equivalent required; further education in business or cosmetology is a plus.

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Opportunities for promotion
- Parental leave
- Professional development

Work Location: In person