Branch Manager

1 week ago

Pasir Gudang, Malaysia Tinkerbel Consulting Full time

**The Branch Manager for a Warehouse branch office **is responsible for overseeing and managing all operational and administrative aspects of the branch. This position requires strong leadership skills, excellent knowledge of warehousing/freight forwarding operations, and the ability to effectively manage a team. The Branch Manager plays a critical role in driving business growth, ensuring customer satisfaction, and maintaining efficient operations within the branch.

**KEY ACCOUNTABILITY**

**Leadership and Team Management**:

- Provide strong leadership and guidance to team members, including recruitment, training, coaching, and performance management.
- Foster a positive and collaborative work environment, promoting teamwork, accountability, and professional development.
- Delegate responsibilities effectively, ensuring efficient resource allocation and workload distribution.

**Operations Management**:

- Support in setting up the branch resources, systems and processes.
- Oversee and coordinate all operational activities within the branch, including warehousing, import/export processes, customs clearance, documentation, logistics and transportation.
- Ensure compliance with relevant regulations, industry standards, and company policies and procedures.
- Monitor and analyze operational performance metrics, implementing improvements to enhance efficiency and productivity.

**Sales**:

- Develop and implement strategies to achieve branch-specific sales targets and contribute to the overall growth of the organization.
- Identify new business opportunities, build relationships with clients and partners, and expand the customer base.
- Collaborate with the sales team to develop effective marketing and promotional initiatives to increase market share and revenue.

**Customer Service**:

- Maintain a strong focus on customer satisfaction, ensuring that services are delivered promptly, accurately, and according to customer requirements.
- Address customer inquiries, concerns, and complaints in a timely and professional manner, resolving issues to maintain positive client relationships.
- Conduct regular customer meetings to understand their evolving needs and provide appropriate solutions.

**Financial Management**:

- Develop and manage the branch's annual budget, closely monitoring expenses and revenue to ensure financial targets are met.
- Review and analyze financial reports, identifying areas for improvement and implementing cost-saving measures where possible.
- Collaborate with the finance department to ensure accurate and timely billing, invoicing, and financial reconciliation.

**QUALIFICATIONS**
- Bachelor's degree in Business Administration, Logistics, Supply Chain Management, or a related field. Relevant professional certifications are a plus.

**EXPERIENCE**
- Proven track record and recent experience (7+ years) in warehousing, freight forwarding, logistics, or a similar industry, with a solid understanding of warehouse operation, import/export procedures, customs regulations, and transportation logistics is a must

**Definite asset**:

- At least 3-5 years of experience in managing a branch office.

**Salary**: RM6,000.00 - RM10,000.00 per month

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