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Customer Service

2 weeks ago

Kuala Lumpur, Malaysia GrowthFn Sdn Bhd Full time

**Vacancy: - Customer Service - B2B sales Japanese Speaker (JLPT N1 certification)**

**(Local Malaysians Only)**

Location: Kuala Lumpur/Cyberjaya, Malaysia

**Salary**: RM 7400+1000 complexity allowance + Incentives

Language: Japanese + English

Profile: Customer Service or B2B Sales

Timings: Rotational Shifts (24*7)

Headcount: 3

Min Requirements: Min 1 yrs of CS or B2B sales experience is mandatory.

***:
**DUTIES AND RESPONSIBILITIES**:

- Understand customer service in B2B Sales
- Understand customer enquiries and ensure they are answered or routed through the

appropriate support channel
- Manage customer escalations and ensure that these are answered, tracked, and escalated as

required.
- Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes
- Ensure all SLAs are met accordingly
- Demonstrate a strong customer service orientation and take responsibility to ensure customers

are satisfied
- Provide a high level of professionalism and competent customer service
- Able to communicate effectively with customers in a friendly and polite manner following the

processes
- Able to read, write, and speak fluently and spontaneously in both English and, for native

speakers, in their native language

**Job Types**: Full-time, Permanent

**Salary**: RM7,400.00 - RM7,500.00 per month

Application Question(s):

- What nationality are you?
- What level of JLPT Certification do you have?
- The salary is RM 7400+1000 complexity allowance + Incentives, are you okay with it?
- The Job Locations are Kuala Lumpur/Cyberjaya, which are you okay with it?
- Notice Period?