IT Executive

**Detailed Job Scope**

**1. Distributor IT Support**
- Act as the first-line IT support for distributor-related system issues, including access, system usage, and data synchronization.
- Provide guidance and troubleshooting for distributor portals, ordering platforms, SFA tools, or B2B platforms.
- Set up and manage user credentials and permissions for distributor accounts.

**2. System and Pricing Maintenance**
- Maintain and update product pricing structures in pricing systems according to company policies.
- Ensure accuracy and consistency of distributor pricing across all platforms.
- Implement promotions, rebates, discounts, or special pricing configurations as advised by the sales or finance teams.

**3. Vendor and Third-Party Liaison**
- Coordinate with IT vendors and service providers for support, procurement, and maintenance.
- Evaluate quotations and proposals for IT equipment and services.
- Oversee outsourced services or contractors when necessary.

**Master Data Management**
- Manage product, customer, and pricing master data in ERP/CRM systems.
- Support data cleaning, validation, and synchronization between internal systems and distributor platforms.
- Ensure timely updates and data integrity for SKUs, price lists, and customer codes.

**4. Reporting and Analytics**
- Generate and maintain pricing reports, distributor sales reports, and performance dashboards.
- Provide data extraction and analysis support to the sales, finance, and supply chain teams.
- Monitor system logs and transaction errors related to distributor activities.

**5. System Enhancement & Process Improvement**
- Participate in the improvement of tools and processes related to distributor management and pricing workflows.
- Work with the IT or commercial team to propose and test automation or digital enhancements (e.g., self-service portals, pricing engines).
- Assist in UAT (User Acceptance Testing) during system upgrades or new tool implementations.

**6. Cross-Department Collaboration**
- Coordinate with the Commercial Finance teams to understand pricing structures and distributor agreements.
- Support internal users and stakeholders with training and guidance on relevant tools and data processes.

**7. Documentation and SOPs**
- Maintain standard operating procedures for pricing updates, distributor onboarding, and data change requests.
- Document issue logs and resolutions related to pricing or distributor system use.

**Required Skills and Qualifications**
- Diploma or Bachelor’s degree in Information Technology, Business IT, or related field.
- 2-5 years of experience in IT operations, pricing support, or distributor systems (e.g., ERP, CRM, SFA, DMS, STP).
- Strong attention to detail with a good understanding of pricing logic and data integrity.
- Experience working with distributors or B2B portals is a plus.
- Proficient in Excel (VLOOKUP, Pivot Tables), and comfortable with data tools/reporting software.
- Basic knowledge on Power BI will be adding advantage.
- Strong communication and coordination skills across departments.

**Job Type**: Permanent

Pay: RM4,500.00 - RM6,000.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday

**Experience**:

- ERP systems: 1 year (required)
- CRM software: 1 year (required)
- B2B: 1 year (required)

Work Location: In person