CRM Manager

3 hours ago

Petaling Jaya, Malaysia Trinity Workforce Solution Full time

**CRM Manager (Customer Relationship Management Manager)**

**Local Malaysian (Preferably Chinese)**

**Working Location - Old Klang Road (Hybrid mode)**

**Salary: RM 6,000 - Up to RM 10,000 (Based on experience)**

**Work Type: Permanent Vacancy**

**Key Responsibilities: -**
- Implement different CRM strategy/program to target potential market, maintain existing customer and breakthrough.
- Analyse, plan, monitor and optimise key account customer's performance based on business goals.
- Formulate special promotions or events for key account customers based on their preferences and performance.
- Monitor escalation cases and negative feedback from key account customers closely with the CRM team, to retain and restore customer confidence through effective resolution and proactive measures.
- Communicate closely with product, marketing and management teams to ensure alignment of business goals.
- Provide guidance and support in executing CRM initiatives, leading CRM teams to ensure tasks effectiveness and achieve business goals.
- Provide leadership and guidance, ensure a "knowledge-sharing" culture by effective communication and documentation.

**Requirements**:

- SPM or above, Bilingual in English, Chinese (verbal, written & read).
- Minimum 2 years in CRM manager role experience with proven annual sales team award.
- Fast learner, able to transform knowledge into practical business.
- Strategic management thinking with strong leadership in team development.
- Customer centric, high flexibility in problem-solving and result-oriented.

**Nice to have**:

- Prefered age range: 28 - 38 Years Old (Manager Level)
- Proficiency in G Suite, Microsoft Office and Power Point

**Job Types**: Full-time, Permanent

**Salary**: RM6,000.00 - RM10,000.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- 13th month salary
- Commission pay
- Performance bonus

Application Question(s):

- Able to work on Hybrid Mode?

**Education**:

- STM/STPM (preferred)

**Experience**:

- CRM Manager: 2 years (required)

**Language**:

- Mandarin (required)
- Chinese (required)

Ability to Commute:

- Old Klang (required)

Ability to Relocate:

- Old Klang: Relocate before starting work (required)

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