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2 days ago
**Role**:Customer Service Executive
**Timings**:Rotational Shifts (Permanent)
**Industry**:BPO
**Work Mode**:Work from office
**Functional Area**:ITES / BPO / Customer Service
**Process**:Semi-Voice
Key Skills: Customer Service Mandarin BPO Call center Must be fluent in speaking both Mandarin and English- George Town ,Penang
- Rotational Shift
- Key Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Essential Skills, Knowledge, and Experience:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Call centre experience is not a ‘must’ but would be a distinct advantage
- Minimum of 6 months work experience in customer support in any industry
- Active Listening Skills.
- Ability to handle queries and objections in a professional manner.
- Passionate about communication and interacting with people is key to success in this role.
- Able to receive continuous feedback and work in a fast-paced working environment
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