Coordinator Executive Chance of Promotion Setia

2 weeks ago

Setia Alam, Malaysia Tripfort M Sdn Bhd Full time

To handle inbound booking from guests, providing guests with answers to their technical issues, general and product enquiries as well as giving billing information provided by the system.

**RESPONSIBILITIES/TASKS**:

- Capture sales from in-coming reservations calls and coordinate details of each reservation. Complete internal reservation forms.
- Run daily reports for department, operational departments, Sales & Marketing, General Manager, Department Head.
- Process WRO, Trust, Internal Reservations, and FIT reservations
- Call to confirm and/or guarantee non-guaranteed reservations, clear waitlisted reservations.
- Run appropriate reports checking for special requests and hard blocking any rooms that are not hard blocked for special requests, inform Manager of any Special Attention, VIP guests and assist CIS Leader in obtaining arrival times for VIPs or Special Attention guests.
- Monitor Front Desk reservations made night prior, address any reoccurring issues.
- Contact guests or travel planners to clarify any discrepancies in the preferences or requests before guests’ arrival.
- Respond according to the crisis management plan to any resort emergency or safety situation.
- Works harmoniously and professionally with co-workers and supervisors.
- **Minimum Requirement**_
- Minimum **SPM (pass) / Certificate / Diploma / Degree holders.**:

- **Fresh graduates are strongly encouraged to apply. Training will be provided.**:

- Age 19 years old - 45 years old.
- Excellent interpersonal, communication and interaction skills
- Willing to learn and work on shift with an open attitude.
- Pleasant personality with excellent telephone etiquette and admirable behavioral traits.
- Team-oriented and aptitude for problem-solving.
- Basic keyboard and computer skills.
- Sound knowledge of computer networking would be an added advantage.
- Good spelling, grammar, and comprehension skills
- Fluent in spoken English & Bahasa Malaysia.

**Salary**: RM1,800.00 - RM2,200.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Evening shift

Supplemental Pay:

- Attendance bonus
- Performance bonus
- Retention bonus

Shift availability:

- Day Shift (preferred)
- Night Shift (preferred)

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