Education Consular

Key Performance Area

Customer service/Business acumen
- Provide counselling services and information on the United Kingdom (UK) / Ireland (IE) education and related to customers (students/parents).
- Provide accurate, efficient and quality service that exceeds customer’s expectation
- Attend to students’ queries quickly and professionally
- Attend to students’ complaints tactfully and professionally
- Maintain a high degree of response towards customers confidentially Client satisfaction

Client satisfaction:

- Develop a good rapport between students and clients
- To ensure a good conversion of students for clients
- To provide local support services e.g. school visits, appointments, etc.
- Maintain friendly & professional relationships with all stake holders including universities & students Quality of work

Quality of work:

- To develop a cut-off score file and ensure that it’s updated regularly
- Accuracy of information
- Ensure that the contact details of the clients are accurate and updated when there’s changes
- To maintain a good student database for follow up
- No wrong information given to students
- A close follow up with students
- Keeping in touch with new students
- Reduce number of complaints
- Increase conversions
- Good rapport and follow up with students
- To ensure students paid up through IDP when the final decision is made
- Manage to convert lead to applicant and APF as per agree outcome
- Deliver the number of APF as per set target Technical & Professional Knowledge

Technical & Professional Knowledge:

- Competent knowledge of the UK/IE education
- Competent knowledge of the UK/IE culture, life style and geographic region
- Competent knowledge of university courses and careers outlook
- Competent knowledge of migration rules & regulations
- Possess relevant computer skills

Pay: Up to RM6,000.00 per month

Schedule:

- Monday to Friday

**Experience**:

- international education: 2 years (required)