SAP Master Data Specialist

**About Filtrona**

Filtrona is the only global, independent market leader in the design, testing and manufacturing of specialist filter solutions and related scientific services. With a head office in Singapore, Filtrona has 8 manufacturing facilities across Europe, America, and Asia, together with 2 innovation centres, an accredited laboratory and a Centre of Excellence focused on sustainability. The company has 2,000 employees serving customers across 120 countries.

Our purpose is to support partners to transform and benefit from business growth; we succeed when they succeed. Our mission is to be a responsible, customer-focused innovation leader creating excellence in sustainable solutions for today and tomorrow.

**This position is based in Johor and offered as a 2-year contract.**

**Role and Responsibilities**

**First Level Technical Support**
- Log, categorize, and prioritize incoming support tickets using ITSM tools (e.g., ServiceNow).
- Perform initial triage, root cause analysis, and basic troubleshooting for issues in SAP (e.g., login problems, transaction errors) and Salesforce (e.g., access issues, basic navigation support).
- Provide guidance and basic training to users on SAP and Salesforce functionalities and best practices.
- Escalate unresolved issues to L2/L3 teams or vendor support, ensuring all necessary information is captured.
- Monitor and follow up on open tickets to ensure timely resolution and user satisfaction.
- Maintain accurate documentation of incidents, problems, and known errors.
- Assist with user account provisioning, role assignments, and password resets.
- Collaborate with cross-functional teams to support process improvements and analyze incident trends.

**Master Data**
- Manage the creation, update, and deletion of master data records in SAP and Salesforce in accordance with data standards and governance policies.
- Monitor and maintain the accuracy, completeness, and consistency of master data across systems.
- Collaborate with business units (e.g., Sales, Procurement, Finance, Operations) to collect and validate data requirements.
- Ensure alignment and synchronization of shared data.
- Perform data validation, cleansing, and enrichment activities.
- Conduct routine data audits and quality checks to identify and resolve data discrepancies or duplicates.
- Support data migration, integration, and transformation projects as needed.
- Document and update master data processes, standard operating procedures (SOPs), and work instructions.
- Participate in data governance initiatives, including rule definition, stewardship, and lifecycle management.
- Provide support and training to end users on master data entry procedures and best practices.

**Relevant Work Experience**
- 4-8 years of experience in a technical support, helpdesk, or service desk role.
- Prior experience supporting users in an SAP or Salesforce environment.
- Experience working in a structured IT environment with service-level agreements (SLAs).
- Proven experience managing master data in SAP.
- Experience working in a cross-functional, multinational organization with centralized data operations.
- Ability to work shifts as required to support sites in other time zones.

**Qualifications**:

- Degree/Diploma in Computer Science, Information Technology, or a related field.
- ITIL Foundation certification preferred.
- Salesforce Administrator or SAP certification is a plus.
- Knowledge of data governance frameworks (e.g., DAMA-DMBOK) is desirable.

**Technical Knowledge**:

- Basic understanding of SAP modules (e.g., SAP FICO, MM, SD, PP) and Salesforce (e.g., Service Cloud, Sales Cloud) is a plus.
- Familiarity with ticketing and incident management tools.
- Understanding of ITIL best practices (**certification is a plus**).
- Strong working knowledge of SAP master data (e.g., Material Master, Customer/Vendor Master, Business Partner, Cost Center).
- Hands-on experience with Salesforce master data management (e.g., Accounts, Contacts, Opportunities).
- Understanding of data structures, data modeling, and data integration principles.
- Familiarity with data quality tools and techniques.

**Soft Skills**:

- Strong analytical and problem-solving skills, with attention to detail and accuracy.
- Excellent verbal and written communication abilities, along with strong documentation skills.
- Ability to handle multiple tasks and prioritize effectively.
- Customer-oriented mindset with a focus on service quality.

**Tools & Technologies**:

- Experience with Microsoft Office Suite.
- Knowledge of ITSM tools such as ServiceNow.
- Exposure to basic user administration (e.g., Active Directory, Single Sign-On platforms).
- Familiarity with SAP ECC/S4HANA and Salesforce CRM.

**Job Types**: Full-time, Contract
Contract length: 24 months

**Benefits**:

- Health insurance
- Maternity leave
- Work from home

Ability to commute/relocate:

- Johor Bahru: Reliably commute or planning to relocate before starting work (re