Product Owner, Digital Product

Location: Kuala Lumpur, MY, MY
- Global Business Unit: PM
- Job Function: Digital
- Requisition Number: 175486
- Description:
**Soft Skills**:

- Hands-on product owner with knowledge in digital ecosystems, solution design, integrations, and technology assessments.
- Customer-first mindset to drive digital product that is scalable, efficient, user-friendly, while increasing business agility
- Solution-oriented approach to resolve challenges efficiently with practical, innovative, and scalable solutions
- Understanding of processes and experience in driving solutions around user requirements while working in Agile teams
- Strong written and verbal communication skills
- Strong presentation skills to functional and technical architects, developers, and end users

**Job Summary**:
Define and prioritize digital product features, align requirements with stakeholders, manage development timelines, ensure optimal functionality, and monitor metrics to drive continuous improvements.

**General Responsibilities**:
**Product Roadmap and Stakeholder Collaboration**
- Define and execute the product vision and roadmap, ensuring alignment with business goals and market needs.
- Partner with sales teams, customers, and other stakeholders to drive adoption of the digital products and maximize value across markets.
- Facilitate cross-functional collaboration to ensure product initiatives address user requirements and deliver a consistent global presence.

**Customer Portal Management**
- Collaborate with product team and other stakeholders to deliver product catalogue features, search functionality, and integrations with internal systems (Salesforce and SAP) and external platforms.
- Ensure platform scalability and alignment with global and regional requirements to support diverse market needs.
- Continuously optimize the platform’s performance by analysing user behaviour, monitoring outcomes, and implementing improvements

**Agile Product Management**
- Manage backlog grooming, sprint planning, and review ceremonies to ensure high-quality, customer-centric deliverables.
- Collaborate with Agile teams to prioritize features, resolve blockers, and deliver incremental value aligned with business priorities.
- Own the product backlog, refinement, and prioritization of user stories based on evolving business needs and market opportunities.
- Maintain regular communication and transparency with stakeholders via sprint demos, progress updates, and actionable insights.

**Leadership Responsibilities**:

- Roadmap Alignment: Develop and refine the product roadmap to meet business objectives and drive digital transformation.
- Performance Monitoring: Establish and track performance indicators, ensuring continuous improvements and measurable success
- Innovation Driver: Facilitate continuous improvement by exploring emerging technologies and implementing features.
- Stakeholder Engagement: Collaborate with internal teams and external partners to align product priorities.
- Delivery Management: Prioritize product backlog and optimize resources to deliver features within set timelines.
- Risk Mitigation: Identify potential risks in product development or adoption, and proactively implement solutions to address challenges.
- Performance Monitoring: Establish and track performance indicators, ensuring continuous improvements and measurable success.

**Functional Skills and Knowledge**:

- Platform Proficiency: Online marketplace ecosystem, including eCommerce platforms, PIM systems, Content Management System, UI/UX design, SEO, JIRA, and digital marketing solutions.
- Product Architecture: Solution Design, System Integrations, and Automations & Workflows
- Development Methodologies & Tools: Agile, Lean, Waterfall, JIRA, Salesforce, SAP Hybris (SAP ERP is a plus)
- Technology Insight: Emerging technologies, solutions, and tools
- Data & Analytics: Handle, interpret, and manage data to obtain insights.
- Problem Solving: Analytical and problem-solving skills with an operational mindset and execution.

**Qualification**:

- Bachelor’s degree in business, Marketing, Computer Science, Engineering, or related field (Master’s degree is a plus)
- Minimum 5 years working experience, with 2-3 years in product management, business analysis, and software delivery, preferably in eCommerce and/or digital platforms.
- Experience in understanding business context and processes and collaborating with teams in delivering value to business users and customers.
- Experience working in Agile environments, managing product backlogs, and alignment with cross-functional teams.