Investigation Specialist

2 weeks ago

Kuala Lumpur, Malaysia Oversea-chinese Banking Corporation Limited Full time

Job Description:

- Analyse and review cases that are circulated to Fraud Management & Surveillance [FMS] by adhering to the stipulated Service Level Agreements [SLA] according to the Key Performance Indicators [KPI].
- Conduct both Banking and Credit Card investigation with OCBC Bank customers, merchants or relevant i.e. internal or external parties to provide case conclusion and the classification of a fraud case according to the nature of the transactions, Modus Operandi and relevant information or evidence gathered during the investigation (including scam and money laundering cases).
- Provide justification on the investigating cases for business approval and endorsement.
- Collaborate with Internal Auditor to conduct internal staff interview.
- Collaborate with fraud task force ie IBTF, MRMTF and MAFN to conduct field investigation for the industry.
- Conduct bank wide fraud awareness training for both Consumer Financial Services and Business Banking staff.
- Collaborate with MRMTF to conduct fraud training for Royal Malaysian Police.
- Attend Task Force/NCG/ABN/MAFN/MRMTF/IBTF meetings and liaise with MasterCard/Visa International and law enforcement to gather intelligence on fraud related matter domestically and international.
- Build and strengthen existing network with enforcement agencies and industry members.
- Carry out Suspicious Transaction Reporting (STR) to Bank Negara Malaysia via Financial Intelligence System (FINS).
- Representing the bank to attend Ombudsman Financial Services [OFS] hearing and court proceeding if needed.
- Participate in the project/process improvement for Investigation section.
- Ability to perform analysis on fraud modus operandi and trends for the Bank's portfolio.
- To perform other additional responsibilities as and when required by the management in line with the changing of fraud environment.

**Qualifications**:

- Degree holder or equivalent education preferred.
- Must be able to speak, read, write and understand the primary language used in the workplace.
- Good interpersonal and communication skills written and verbal.
- Meticulous and good analytical skill.
- Independent, resourceful and enthusiastic.
- Good time management especially in meeting timelines.
- Knowledge in Banking fraud, credit card and cyber security are an advantage.
- Exposure in FINTECH environment will be an added advantage.

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