Call Center

4 days ago

Kuala Lumpur, Malaysia Merchantrade Asia Sdn Bhd Full time

**Responsibilities**:

- Attend to and answer inquiries from customers by clarifying desired information researching locating, and providing the desired information.
- Resolve problems and complaints by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, escalating unresolved problems.
- Provide customers with product and service information complete transactions, forward requests.
- Sell additional services and products by recognizing opportunities to up-sell accounts, explaining new features.
- Maintain call center database by entering new customers’ information into the system, and update existing customer information.
- Identify and escalate priority issues to supervisors/ relevant Product owners.
- Route calls to appropriate resources and follows up on customers’ calls where necessary.
- Document all call information according to standard operating procedures.
- Complete call logs and produce call reports.
- Keeps equipment operational by following established procedures; reporting malfunctions.
- Other responsibilities/duties as assigned by the management from time to time.

Pay: From RM2,200.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Afternoon shift
- Day shift
- Early shift

Supplemental Pay:

- Overtime pay

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