Internship - Tourism
2 weeks ago
**Responsibilities**
- Ticketing Operations
- Book and issue airline tickets using [GDS system: Amadeus/Sabre/Galileo/Other].
- Revalidate, reissue, and refund tickets as per airline policies.
- Process group bookings and ensure accurate ticketing for bulk travelers.
- Customer Service
- Assist customers with flight options, schedules, and pricing.
- Resolve client concerns and provide support for itinerary changes, cancellations, or disruptions.
- Offer personalized recommendations for routes and airlines based on client preferences.
- Compliance and Documentation
- Ensure accurate and complete documentation for all bookings and ticketing transactions.
- Comply with IATA and airline regulations, including fare rules and ticketing deadlines.
- Maintain updated knowledge of airline promotions, codeshares, and fare structures.
- Coordination and Communication
- Coordinate with airlines for special requests such as seat assignments, meal preferences, and other services.
- Communicate flight schedule changes or cancellations to customers promptly.
- Liaise with other departments, such as sales or customer support, to fulfill client needs.
- Sales and Revenue
- Upsell travel-related products such as insurance, hotels.
- Monitor and maximize profit margins by using the best available ticketing options.
**Qualifications**
- Education: Diploma or higher in Tourism, Hospitality, or related fields.
- Technical Skills: Proficiency in GDS systems (e.g., Amadeus, Sabre, Galileo).
**Job Type**: Internship
Contract length: 3-4 months
Pay: RM640.00 - RM1,000.00 per month
Schedule:
- Monday to Friday
Application Question(s):
- When is your internship period?
- Is your internship in your final semester?
- What is your latest CGPA?
**Education**:
- Bachelor's (preferred)
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