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Reservation Agent

2 weeks ago

Kuala Lumpur, Malaysia Pullman Kuala Lumpur Bangsar Full time

Job Descriptions:

- To maintain an effective filling system for the Reservation department.
- Responsible and accountable for all the data input and statistical information relevant to reservations and sales
- To answer all incoming correspondence within the time limit set in the policy & procedure (within the same working day).
- Must work at all times in maximizing the Hotel's occupancy potential whilst protecting the Hotel's business mix.
- Willing to demonstrate flexibility in work hours, assignments and scope of work as required in order meeting departmental objectives.
- to pay particular attention to the use of the Guest History facility in the Opera system.
- Prepare daily arrival list, examined and checks detail of reservation correspondence against detail in the Opera system one day prior to the arrival and prepares and handle any special requests accordingly.
- To have knowledge of Front Office, Sales, M&E and F&B operations.
- To convert the call into bookings, up-sell, cross sell and other tasks stated int the reservation process.
- To update Group Status Report and other required reports conduct necessary follow upfor each account / group on a daily basis.
- Follow up / traces on group booking status one week prior to the arrival.
- Handle all inquiries relating to rates, group bookings and quotations.
- Handle telephone communications and responding to the inquiries in an effective, professional and friendly manner following standards outlined in the department's standard operating procedure.
- Maintain good inter communication and good working relations with all departments and all external contacts.
- Maintain good relationship with all clients.
- Must all time maintain a professional and friendly business manner to all guests and client liaisons.
- Interact and attend to guest requests, concerns and feedback in a professional manner.
- Provide guests with the most accurate and up to date information at all times.
- Have a good working relationship with all colleagues and employees for the hotel.
Launched in 2007, Pullman has invented a new approach to international hospitality and created a new kind of in-style and vibrant hotel aimed at a modern and cosmopolitan clientele. Pullman presents a unique upscale hospitality culture, featuring a natural and open relationship between guests and employees, new restaurant and catering concepts, re-designed spaces, seamless connectivity, and a definite “design” identity. In tune with the times and the trends, Pullman has combined the needs of business and leisure travellers and proposes a Leisure (Business & Leisure) solution which erases the boundary between work and relaxation. When you enter a Pullman hotel, you move into a world where interaction with others becomes natural. Guests are welcomed, accompanied and pampered with the utmost care and attention. Pullman hotels are vibrant places, where an atmosphere of good humour reigns.
Diploma / Advanced Diploma / Higher Graduate Diploma / DVM / DKM Level 4 / DLKM Level 5